Ross O'Keefe
Milwaukie,OR
Overview
14
14
years of professional experience
Work History
Account Manager
Landing
07.2021 - 12.2022
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
Marketing Assistant
Luminous Botanicals
02.2018 - 06.2021
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Compiled product, market and customer data to generate informed sales and profit projections.
- Proofread marketing collateral ahead of printing to eliminate errors.
Access Services Representative
Multnomah County Library
05.2016 - 01.2018
- Helped address patron complaints through timely corrective actions and appropriate referrals.
- Kept current with literature and advancements to help patrons use the library to their advantage.
- Taught patrons to use computers, printers, projectors, and Microsoft Office suite.
- Worked with patrons to ascertain issues and make referrals to appropriate specialists.
Logistics Coordinator
City Of New Orleans
08.2008 - 05.2016
- Tracked orders and notified customers of status or potential delays.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Generated documentation and information required for customer shipments.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Education
Mass Communications -
Auburn University
Auburn, AL05.2003
Skills
- Account Verification
- Staff Management
- Order Management
- Issue Resolution
- Regional Accounts
- New Account Creation
- Strategic Planning
Timeline
Account Manager
Landing
07.2021 - 12.2022
Marketing Assistant
Luminous Botanicals
02.2018 - 06.2021
Access Services Representative
Multnomah County Library
05.2016 - 01.2018
Logistics Coordinator
City Of New Orleans
08.2008 - 05.2016
Mass Communications -
Auburn University