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Overview
Work History
Education
Skills
Timeline
Ross O'Keefe
Milwaukie,
OR
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Overview
14
14
years of professional experience
Work History
Account Manager
Landing
07.2021 - 12.2022
Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Oversaw new business development and customer servicing.
Liaised between account holders and various departments.
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Marketing Assistant
Luminous Botanicals
02.2018 - 06.2021
Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
Compiled product, market and customer data to generate informed sales and profit projections.
Proofread marketing collateral ahead of printing to eliminate errors.
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Access Services Representative
Multnomah County Library
05.2016 - 01.2018
Helped address patron complaints through timely corrective actions and appropriate referrals.
Kept current with literature and advancements to help patrons use the library to their advantage.
Taught patrons to use computers, printers, projectors, and Microsoft Office suite.
Worked with patrons to ascertain issues and make referrals to appropriate specialists.
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Logistics Coordinator
City Of New Orleans
08.2008 - 05.2016
Tracked orders and notified customers of status or potential delays.
Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
Generated documentation and information required for customer shipments.
Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
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Education
Mass Communications -
Auburn University
Auburn, AL
05.2003
Skills
Account Verification
Staff Management
Order Management
Issue Resolution
Regional Accounts
New Account Creation
Strategic Planning
Timeline
Account Manager
Landing
07.2021 - 12.2022
Marketing Assistant
Luminous Botanicals
02.2018 - 06.2021
Access Services Representative
Multnomah County Library
05.2016 - 01.2018
Logistics Coordinator
City Of New Orleans
08.2008 - 05.2016
Mass Communications -
Auburn University