Ross Palmer
Melbourne
Summary
Developed skills in fast-paced, high-stakes business environment, focusing on leadership and problem-solving. Adept at strategic planning and operational efficiency, transitioning into new field with fresh perspective. Ready to leverage experience to drive success and innovation in new role.
Overview
3
3
years of professional experience
Work History
General Manager
GQT Merritt Square 16 IMAX
04.2025 - Current
- Oversaw daily operations, ensuring efficiency and adherence to company policies.
- Implemented performance improvement initiatives, enhancing team productivity and service quality.
- Established training programs to enhance employee skills and promote career development.
Theater Manager
GQT Forum 8
09.2024 - 04.2025
- Managed daily theater operations, ensuring smooth functionality and high customer satisfaction.
- Coordinated staff scheduling to optimize coverage during peak showtimes.
- Oversaw inventory management, maintaining supplies for concessions and operational needs.
- Implemented promotional strategies to enhance ticket sales and audience engagement.
Shift Manager
GQT Capital 8
06.2023 - 09.2024
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained new employees on company policies, procedures, and customer service standards.
- Resolved customer complaints promptly, enhancing overall guest experience and loyalty.
Sales Associate
Supplement Superstores
08.2022 - 06.2023
- Assisted customers in selecting supplements to meet health goals and dietary needs.
- Maintained product knowledge to provide accurate information and recommendations.
- Processed transactions efficiently using point-of-sale systems to enhance customer experience.
- Organized merchandise displays to optimize product visibility and accessibility for shoppers.
Education
Associate of Applied Science - Digital Marketing
State Technical College of Missouri
Linn, MO05-2024
Skills
- Leadership and team building
- Operations management
- Social media marketing
- Adobe premiere pro
- Content production
- Creative storytelling
Recognitions
GQT Movies - 2024 Manager Excellence Award for Initiative
Freelance Video Editing
July 2024 - Present
Video Editor - Self-Employed
- Collaborated closely with creators to turn raw footage into a cohesive and engaging story.
- Organized video and audio files for multiple projects at a time in a systematic manner.
- Closely managed personal deadlines on top of full time theater management role.
- Communicated with creators to turn constructive feedback into finished products.
Timeline
General Manager
GQT Merritt Square 16 IMAX
04.2025 - Current
Theater Manager
GQT Forum 8
09.2024 - 04.2025
Shift Manager
GQT Capital 8
06.2023 - 09.2024
Sales Associate
Supplement Superstores
08.2022 - 06.2023
Associate of Applied Science - Digital Marketing
State Technical College of Missouri