Ross St Cerny
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Andover Hunt And Fish
09.2020 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Secretary
Le Moyne College
10.2017 - 01.2020
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Handled daily scheduling tasks and provided administrative support for entire department.
Assistant Manager
Dunkin Donuts
06.2014 - 09.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Bachelor of Science - Political Science
Le Moyne College
Syracuse, NY12.2024
High School Diploma -
North Plainfield High School
North Plainfield, NJ06.2017
Skills
- Business Development
- Loss Prevention
- Records Management
- Department Oversight
- Operations Oversight
- Work Planning and Prioritization
- Problem-Solving
- Workforce Management
- State Regulations Knowledge
- Operations Management
Timeline
Assistant Store Manager
Andover Hunt And Fish
09.2020 - Current
Secretary
Le Moyne College
10.2017 - 01.2020
Assistant Manager
Dunkin Donuts
06.2014 - 09.2017
Bachelor of Science - Political Science
Le Moyne College
High School Diploma -
North Plainfield High School
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