Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ross Tiemann

Round Rock,TX

Summary

Detail-oriented Logistics Coordinator with years of experience in operations, account management, dispatching trucks, and managing freight. Highly skilled in troubleshooting freight transportation issues, negotiating rates between shippers and carriers, and making sure freight is shipped in a timely manner.

Overview

18
18
years of professional experience

Work History

Regional Dispatch Coordinator

Ruan Transportation
12.2021 - Current
  • Routed & scheduled deliveries to all Whole Foods Market stores in Texas, Louisiana, Arkansas, & Oklahoma.
  • Controlled costs with optimized route plan to make the most deliveries while efficiently preserving as much equipment as possible.
  • Responded to high volume of phone and email requests to provide logistics information.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Organized paperwork and explained individual job parameters for each assignment.
  • Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Monitored driver locations in field and solved discrepancies to keep team on-track.
  • Assisted in resolving customer complaints and grievances.

Account Manager, Dispatcher, & Assistant Operations Manager

Modern Transport Network, LLC
05.2017 - 12.2021
  • Provided exceptional service to shippers in finding trucks in a timely manner at a reasonable rate.
  • Dispatched both company and third-party trucks 24/7 via phone and load-tracking software.
  • First person in line out of four others in the dispatch phone system order.
  • Booked third-party carriers on loads and send rate confirmations.
  • Maintained and corrected all W-9's during tax season.
  • Coordinated appointments with shippers and receivers to ensure shipments go smoothly.
  • Troubleshot en-route problems with shipments during both regular and after-hours.
  • Gather and follow up on sales leads - both in person and on the phone.
  • Designed sales presentations for company to use when on sales trips and conventions.
  • Organized a successful social media campaign in order to find new owner-operators to lease onto company's authority.
  • Maintained close relationships with shippers, carriers, and company drivers.
  • Processed customer quotes and analyze every rate given.
  • Mapped out best possible lanes for company trucks to run.
  • Worked with safety manager to ensure all drivers adhere to company standards.
  • Researched numerous commodities in effort to learn more about the manufacturing industry, as well as to find the most reliable shippers.
  • Obtained and processed necessary permits for over-sized loads.
  • Assist insurance companies with claims.
  • Train new employees in various procedures and give feedback on daily work performance to increase productivity and shipper satisfaction.
  • Secure high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.

Executive Assistant

Golden Enterprise Productions
03.2014 - 05.2016
  • Scheduled meetings with executive leadership and board members.
  • Led and moderated staff meetings.
  • Prepared budget for business owner's fiscal expenses.
  • Managed and organized financial records including check requests and contracts.
  • Transported visitors and accommodated their needs.
  • Communicated between manufacturing and executive team, fostering a sense of teamwork and collaboration.
  • Engineered audio/video projects.
  • Drafted correspondence, reports, and other documents using Microsoft Office.

Content Writer

Jupiter Curve
11.2012 - 05.2013
  • Composed articles for third-party websites.
  • Received list of article topics and their expansion limits by the editors.
  • Searched for the current and past references of the subject topic.
  • Gathered information and content material regarding the subject topic.
  • Planned and prepared the overall format of the article.
  • Organized the collected information from multiple sources - both online and offline.
  • Submitted completed articles to the editors.

Overnight Security & Processing

Americas Auto Auctions Inc.
01.2011 - 09.2011
  • Provided security to car lot during night times.
  • Processed cars being shipped to/from facility overnight.
  • Protected cars from thefts and damages.
  • Ensured alarms are in good working conditions.
  • Coordinated with outside agencies to support security operations.
  • Maintained logs of daily activities.

Service Clerk

Walgreens
06.2006 - 10.2009
  • Directed cashiers in reconciling cash receipts, returns/exchange, closing procedures, and in performing services for customers.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Created a positive atmosphere by smiling, greeting and providing a pleasant, friendly experience.
  • Provided customer service by assisting customers and responding to inquiries and complaints.
  • Identified prices of goods, and tabulated bills using cash registers and optical price scanners.
  • Received payment by cash or credit cards; and issued receipts, refunds, credits, or change due to customers.

Education

Bachelor of Arts - School of Communications

University of Houston
Houston, TX

Associate of Arts - Communications

Lone Star College System
Houston, TX

High School Diploma - undefined

Klein Oak High School
Spring, TX
2009

Skills

  • Strong interpersonal skills
  • Superb oral and written communication skills
  • Proficient with logistics software including ITS Dispatch, Truckstop, DAT, and various TMS systems
  • Multi-tasking
  • Rate analysis & load planning
  • Trend forecasting
  • Account management
  • Staff management
  • Customer service
  • Thriving in fast-paced environment
  • Handling stressful situations and deadline pressures well
  • Team training
  • Accuracy and attention to detail
  • Technologically literate in most aspects of computing
  • Presentation design
  • Audio production and editing

Timeline

Regional Dispatch Coordinator

Ruan Transportation
12.2021 - Current

Account Manager, Dispatcher, & Assistant Operations Manager

Modern Transport Network, LLC
05.2017 - 12.2021

Executive Assistant

Golden Enterprise Productions
03.2014 - 05.2016

Content Writer

Jupiter Curve
11.2012 - 05.2013

Overnight Security & Processing

Americas Auto Auctions Inc.
01.2011 - 09.2011

Service Clerk

Walgreens
06.2006 - 10.2009

Bachelor of Arts - School of Communications

University of Houston

Associate of Arts - Communications

Lone Star College System

High School Diploma - undefined

Klein Oak High School

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Ross Tiemann