Ross Voisey
Hermitage,PA
Summary
Customer-focused professional with a background in branch management and restaurant operations. Brings strong problem solving, training, and operational oversight to keep teams organized, service standards high, and daily work running efficiently.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Assistant Branch Manager
First National Bank
West Middlesex, Pennsylvania
08.2022 - Current
- Guided customers through account opening, loan, and banking service requests.
- Trained new members on effective sales strategies to enhance overall branch sales performance.
- Processed deposits, withdrawals, transfers, and account inquiries with accuracy.
- Reviewed branch cash handling and balanced teller drawer activity.
- Coordinated staff scheduling and workflow management to support branch operations.
- Monitored compliance with bank policies, procedures, and security standards.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Supervised branch team, providing management with performance assessment suggestions.
- Oversaw personnel and operations in absence of branch manager, ensuring seamless workflow.
- Conducted performance reviews and monitored employee goals.
- Demonstrated expertise and reasoned guidance regarding loan products, lines of credit, and account options.
Restaurant Operations Manager
Avalon Golf and Country Club
Hermitage, Pennsylvania
08.2012 - 08.2022
- Coordinated member service standards across restaurant, bar, and banquet spaces.
- Managed inventory, ordering, and stock control for food and beverage supplies.
- Developed operational policies and procedures for daily restaurant operations.
- Analyzed operating expenses, including labor and cost of goods, to develop policies that reduced spending and maximized revenue.
- Trained servers and hosts on club service protocols and hospitality.
- Supervised the hiring, training, scheduling, and evaluation of all restaurant staff members.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Implemented sanitation protocols to ensure compliance with health regulations and maintain safety in kitchen and dining areas.
- Coordinated with marketing team to develop and launch promotions and special events that enhanced guest engagement.
- Supervised banquet setup, service flow, and event dining coordination.
- Worked closely with kitchen staff to maintain streamlined operations and resolve issues.
- Ensured sufficient staffing levels during peak service times to enhance guest experience. at peak service timeframes to deliver prompt and attentive service to guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Laborer
Philadelphia Candies
Hermitage, PA
01.2008 - 12.2012
- Loaded chocolate products and supplies for Philadelphia Candies production and shipping
- Packaged confections into boxes and cases for timely customer orders
- Moved ingredients, trays, and finished goods across work areas
- Cleaned production equipment and workstations, ensuring compliance with sanitation standards
- Inspected products for quality, appearance, and proper packaging
- Assisted candy makers with wrapping, labeling, and preparation tasks
- Organized stockrooms for efficient access to candy supplies, packaging materials, and inventory
- Engaged in physically demanding tasks including lifting and walking requiring heavy lifting, walking and standing for long periods of time.
Education
High School Diploma -
Hermitage School District
Hermitage 06-2007
Skills
- Loan processing
- Branch management
- Client relationship management
- Sales performance
- Team management
- Staff coaching
- Problem solving
Certification
- Public Notary
- NMLS# 2412290
Timeline
Assistant Branch Manager
First National Bank
08.2022 - Current
Restaurant Operations Manager
Avalon Golf and Country Club
08.2012 - 08.2022
Laborer
Philadelphia Candies
01.2008 - 12.2012
High School Diploma -
Hermitage School District