ROSSA MARI BUGARIN
West Jordan,UT
Summary
Intuitive Training Manager with 15+ years of experience motivated to improve organization and employee performance by creating environment of mutual respect, trust, consensus-building and accountability. Highly adaptable in high pressure situations and passionate about people development.
Overview
17
17
years of professional experience
Work History
Senior Operating Partner
Cafe Zupas
West Jordan, UT
04.2021 - Current
- Managed day-to-day operations through implementing unique Cafe Zupas specific behaviors that drives revenue growth
- Created apositive dining atmosphere by maintaining high standards of cleanliness and organization throughout restaurant, and forging authentic relationships with guests
- Influenced high performing team of 25-35 Cafe Zupas 10 personalities using Edge Training system and constant, daily feedback
- Partnered with District Mentor, Catering Mentor and Talent Mentor to achieve current company initiatives through 4 Disciplines of Execution
- Cultivated a culture of positivity and accountability to reduce employee turnover and uphold team morale
- Managed food cost and labor cost budgets to company target to increase profitability
Certified Training Manager
Chipotle Mexican Grill
San Francisco
10.2014 - Current
- Implemented systematic recruiting, interviewing, onboarding and orientations for all trainees
- Maintained a sustainable training system utilizing company tools and resources
- Acted as brand ambassador and subject matter expert in all training systems and company standards
- Executed effective and thoughtful schedules to protect training culture, deliver an excellent guest experience and ensure a safe food environment
- Developed internal and external future leaders for the patch or subregion into proven, successful managers
- Sustainably achieved company initiatives and key priorities at the highest level
- Analyzed success and failures to improve restaurant performance and inform future strategies.
Restaurant General Manager
Yum Brands, Inc
San Francisco
01.2007 - 03.2015
- Selected and retained outstanding crew and managers
- Created thoughtful schedules and accurate sales projections to ensure proper deployment for lunch and dinner peak periods
- Trained every crew and manager effectively
- Ensured compliance to all company standards and policies
- Complied with and adhered to food safety protocols
- Built sales through execution of local and in-restaurant marketing tactics
- Maximized profitability by controlling expenses and executing food and labor fundamentals.
Education
Associate of Science - Nursing
Centro Escolar University
Manila, Philippines06.2006
Skills
- Leadership Training
- Operations Management
- Skilled Multi-tasker
- Fluent in English & Tagalog
- Time management
- Self-motivated professional
Accomplishments
- Developed 5 General Managers and 15 Hourly Managers
- Achieved Senior Operating Partner level in 3 years
- Awarded number one in the patch for Best Sales Plan, Best PAC and Best Food Safety in 2020
- Awarded number one in the company for Best Guest Satisfaction in 2020 and 2021
References
- Melissa Lee (District Manager, Cafe Zupas) - (415) 635-7123
- Jonathan Stewart (District Mentor, Cafe Zupas) - (415) 858-9926
- Cherry Martinez (Certified Training Manager) - (801) 686-3148
- Steven Pham, (District Manager, Chipotle Mexican Grill) - (415) 416-8858
Timeline
Senior Operating Partner
Cafe Zupas
04.2021 - Current
Certified Training Manager
Chipotle Mexican Grill
10.2014 - Current
Restaurant General Manager
Yum Brands, Inc
01.2007 - 03.2015
Associate of Science - Nursing
Centro Escolar University