Rossana Almanza Trujillo
Miami,Fl
Summary
Registered Pharmacy Technician with demonstrated command of Customer service. Dedicated expert with developed aptitude for give the best to patients and always improve the service to community. Multilingual and fluent in Spanish and English, offering solid comprehension of cultural diversity
Overview
14
14
years of professional experience
Work History
Registered Pharmacy Technician
New Health MD
MIAMI, FL
06.2022 - Current
- Make outbound calls to patients and healthcare professionals regarding patients medications and adherence
- Interact with healthcare professionals of all levels involving patient medications
- Establish positive partnerships across business groups both inside and outside of the organization
- Documents abstraction findings in HEDIS database tool.
- Maintained inventory levels by reordering drugs as needed.
- Provided customer service in the pharmacy, including answering questions about medications and health care items.
- Verified insurance coverage for prescriptions.
Registered Pharmacy Technician
Leon Medical Center-Miami Fl
Miami
01.2011 - 06.2022
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer
- Refilled medications, offered insight into over-the counter products and verified insurance benefits
- Checked medications for content, accuracy and completeness of all drug packaging and labeling
- Flagged potential drug interactions and allergies to prescribed medications for patients of all health conditions and age ranges
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Education
Registered Behavior Technician - Behavior
APF Autism Partnership Foundation
Florida City, FL01-2024
High School Diploma -
Professional Training Center
10.2010
Skills
- Insurance Verification
- Medication Dispensing
- Drug Inventory Control
- HIPAA Compliance
- Insurance Billing
- Data collection and analysis
- Behavior Observation
- Active Listening
- Coordinating Care
- Problem-solving abilities
Timeline
Registered Pharmacy Technician
New Health MD
06.2022 - Current
Registered Pharmacy Technician
Leon Medical Center-Miami Fl
01.2011 - 06.2022
Registered Behavior Technician - Behavior
APF Autism Partnership Foundation
High School Diploma -
Professional Training Center
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