Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosselin Flores

Courtesy Clerk
Upland,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in grocery industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

2
2
Languages
4
4
years of post-secondary education
2
2
years of professional experience

Work History

Courtesy Clerk

Stater Brothers Markets
Upland, CA
09.2020 - Current
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Helped average of 75 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Conducted one-on-one training with 10 new employees to teach various store procedures.
  • Solicited loyalty program memberships and assisted customers in completing forms to join sales promotions.

Warehouse Associate

Mountain View Services
Redlands, CA
04.2020 - 09.2020
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
  • Completed over 30 customer orders each day in warehouse setting.
  • Verified quantity and description of materials received by checking merchandise against packing list.

Cashier Trainer

Chucks Tacos
Upland, CA
06.2019 - 11.2019
  • Trained new employees by providing knowledge of specific store tasks, policies and goals.
  • Supervised new and existing cashiers by verifying accuracy of prices and customers charges.
  • Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Education

High School Diploma -

Upland High School
Upland, CA
09.2016 - 06.2020

BBA - Business Administration

Citrus College
Glendora, CA
09.2020 - Current

Skills

    Customer assistance

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Timeline

Courtesy Clerk

Stater Brothers Markets
09.2020 - Current

BBA - Business Administration

Citrus College
09.2020 - Current

Warehouse Associate

Mountain View Services
04.2020 - 09.2020

Cashier Trainer

Chucks Tacos
06.2019 - 11.2019

High School Diploma -

Upland High School
09.2016 - 06.2020

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Rosselin FloresCourtesy Clerk