Rossella Baraldi
San Felice Sul Panaro,Italy
Summary
Dynamic Business Upgrading Manager with a proven track record at SANFELICE 1893 BANCA POPOLARE, excelling in customer trend analysis and problem-solving. Successfully revitalized underperforming businesses, enhancing profitability through strategic planning and financial oversight. Adept at fostering interdepartmental collaboration while ensuring data confidentiality and compliance with financial regulations.
Overview
38
38
years of professional experience
Work History
Credit Recovery Administrative Assistant
SANFELICE 1893 BANCA POPOLARE
San Felice Sul Panaro, Italy
01.2021 - Current
- Managed scheduling and correspondence for executive team, ensuring efficient communication and time management.
- Developed and maintained filing systems, enhancing document retrieval and organization efficiency.
- Coordinated meetings and events, facilitating logistics and participant engagement for successful outcomes.
- Implemented administrative process improvements, increasing operational efficiency across departments.
- Trained new staff on office protocols, fostering a collaborative and knowledgeable work environment.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings and preparing crucial documents.
- Assisted coworkers and staff members with special tasks on daily basis.
Business Upgrading Manager
SANFELICE 1893 BANCA POPOLARE
San Felice Sul Panaro, Italy
03.2019 - Current
- Devised SWOT analysis to create and execute business plan supporting achievement of better results.
- Strategized and implemented successful approaches to revitalize underperforming businesses and help create profit-generating enterprises.
- Collected data and performed customer needs analysis.
- Reviewed customer accounts for compliance with repayment obligations.
- Reached out to customers to check on payments and convey options.
- Completed in-depth research of issues to develop accurate and effective solutions.
- Obtained and interpreted financial statements to assist in credit limit reviews.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
Volleyball Coach
Polisportiva Unione 90
San Felice Sul Panaro, Italy
09.2020 - Current
- Developed training programs to enhance athlete performance and team dynamics.
- Evaluated player skills and provided constructive feedback for improvement.
- Organized practice sessions focusing on skill development and teamwork strategies.
- Created positive and encouraging environment to motivate athletes to give best efforts.
- Enhanced athletes'' skills through targeted drills, strength training, and individualized coaching.
- Monitored and evaluated performance of athletes to identify weaknesses and provide feedback for further improvement.
- Ensured athlete safety during practices and competitions by following proper protocols and guidelines.
- Researched and implemented new training methods and technologies to increase athleticism.
- Stretched, warmed up, and completed conditioning exercises properly to reduce injuries.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Boosted players' physical fitness levels with customized conditioning programs.
- Conducted regular performance evaluations for team members, providing constructive feedback and setting individual goals.
- Cultivated culture of continuous improvement, encouraging players to set and achieve personal and team goals.
- Elevated team's defensive capabilities with specialized drills and tactical training.
Mortgage Loan Processor
SANFELICE 1893 BANCA POPOLARE
San Felice Sul Panaro, Italy
05.2016 - 03.2019
- Received on-going, comprehensive training on home loan products and mortgage process.
- Handled any conditions sent from underwriting departments.
- Communicated with originator and applicant concerning progress of loan file.
- Prepared file for final clear-to-close by branch management.
- Coordinated closing process with attorneys, title companies and government clerks.
- Upheld complete confidentiality of all submitted information according to released guidelines.
- Reviewed and validated details of loan applications and closing documentation.
Credit Support Specialist
SANFELICE 1893 BANCA POPOLARE
San Felice Sul Panaro, Italy
02.2009 - 05.2016
- Assessed credit risk and analyzed financial statements.
- Complied with internal controls and government regulations.
- Performed credit reviews on corporations to assess financial conditions.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Improved understanding of financial statements, which helped in assessing risk.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Provided support for document controls and worked with contract documents.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies.
- Assisted in continuous improvement activities while developing and maintaining resulting documents.
- Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork.
- Maintained organized and efficient document flows by using planning and multitasking skills.
Vice Senior Branch Manager
SANFELICE 1893 BANCA POPOLARE
Modena, Italy
08.2007 - 02.2009
- Utilized up-to-date information to make effective decisions governing bank operations.
- Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Complied with established internal controls and policies.
Back Office Specialist
SANFELICE 1893 BANCA POPOLARE
Finale Emilia, Italy
04.2004 - 08.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Interacted with customers by phone, email or in-person to provide information.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Informed and supported business leaders through consistent communication and administrative support duties.
Mortgage Banker
SANFELICE 1893 BANCA POPOLARE
Bologna, Italy
12.2001 - 04.2004
- Reviewed loan files and updated to match current standards.
- Worked with underwriters to fix application problems and resolve issues.
- Planned and dealt with payment schedules.
- Explained different types of loans pertaining to client situations.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Proactively identified solutions for customers experiencing credit issues.
- Explained very technical financial information to applicants in easy to understand language.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Compiled closing packages for drafting and presentation accuracy.
Cashier Trainer
SANFELICE 1893 BANCA POPOLARE
Modena, Italy
03.1999 - 12.2001
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Operated cash register to record transactions accurately and efficiently.
Bank Cashier
SANFELICE 1893 BANCA POPOLARE
San Felice Sul Panaro, Italy
12.1996 - 03.1999
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Operated cash register to record transactions accurately and efficiently.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Food Company Chemical Laboratory
DEL MONTE - NABISCO
San Felice Sul Panaro, Italy
08.1993 - 12.1996
- Efficiently organized and maintained equipment to keep laboratory productive and safe.
- Restocked laboratory work stations and sterilized surfaces to maintain readiness for any project requirement.
- Tested titration of chemical tanks in production line to check for ideal pH and other chemical levels and balance ratios.
Seasonal Worker
DEL MONTE - NABISCO
San Felice Sul Panaro, Italy
08.1988 - 08.1989
- Divided fruits based on size
- Bottles and cans labeling
Education
MBA - Finance, Economics And Trade
Università Degli Studi Di Modena E Reggio Emilia
Modena02.2000
High School Diploma -
Istituto Di Istruzione Superiore "G. Luosi"
Mirandola07.1989
Skills
- Customer Service
- Operating Procedures and Policies
- Interdepartmental Collaboration
- Performance Evaluations
- Customer Complaint Resolution
- Problem Solving
- Customer Trend Analysis
- Appointment Scheduling
- Data Confidentiality
- Credit History Analysis
- Finance and Accounting Oversight
- Financial Statement Review
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Elementary (A2)
Spanish
Elementary (A2)
Timeline
Credit Recovery Administrative Assistant
SANFELICE 1893 BANCA POPOLARE
01.2021 - Current
Volleyball Coach
Polisportiva Unione 90
09.2020 - Current
Business Upgrading Manager
SANFELICE 1893 BANCA POPOLARE
03.2019 - Current
Mortgage Loan Processor
SANFELICE 1893 BANCA POPOLARE
05.2016 - 03.2019
Credit Support Specialist
SANFELICE 1893 BANCA POPOLARE
02.2009 - 05.2016
Vice Senior Branch Manager
SANFELICE 1893 BANCA POPOLARE
08.2007 - 02.2009
Back Office Specialist
SANFELICE 1893 BANCA POPOLARE
04.2004 - 08.2007
Mortgage Banker
SANFELICE 1893 BANCA POPOLARE
12.2001 - 04.2004
Cashier Trainer
SANFELICE 1893 BANCA POPOLARE
03.1999 - 12.2001
Bank Cashier
SANFELICE 1893 BANCA POPOLARE
12.1996 - 03.1999
Food Company Chemical Laboratory
DEL MONTE - NABISCO
08.1993 - 12.1996
Seasonal Worker
DEL MONTE - NABISCO
08.1988 - 08.1989
MBA - Finance, Economics And Trade
Università Degli Studi Di Modena E Reggio Emilia
High School Diploma -
Istituto Di Istruzione Superiore "G. Luosi"