Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Relations Representative
CVS Health Corporation
Orlando, FL
02.2022 - Current
Communicated with customers to assess and address individual needs, providing timely and quality support via CSS , RXconnect , Avaya systems.
Identified data entry errors and reported to necessary departments.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
The Results Company
Kissimmee, FL
03.2020 - 02.2022
Remotely Managed 70+ daily inbound calls for Sunshine Health Medicaid . Educated and helped members with benefits and coverage information based on their account
Make Changes to Members Account . Confirm providers Changes , Provider search, inform members with updated information of Authorization on file .
Provide Members with Excellent Customer Service
Reservation Agent
Zephyr Partners Solutions, LLC
Davenport, FL
12.2017 - 03.2020
Book Virtual hotel reservations worldwide.
Informed clients of essential travel information, such as travel times, transportation connections prepare invoices, accept payments, processed refund and cancellation requests.
Receptionist/Administrative Assistant
Windsor at westside
Davenport, FL
02.2015 - 12.2017
Welcomed all Guest with friendly greeting, answered general questions confirmed identification.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.