Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Rossella Paguada

Kissimmee,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Customer Relations Representative

CVS Health Corporation
Orlando, FL
02.2022 - Current
  • Communicated with customers to assess and address individual needs, providing timely and quality support via CSS , RXconnect , Avaya systems.
  • Identified data entry errors and reported to necessary departments.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Representative

The Results Company
Kissimmee, FL
03.2020 - 02.2022
  • Remotely Managed 70+ daily inbound calls for Sunshine Health Medicaid . Educated and helped members with benefits and coverage information based on their account
  • Make Changes to Members Account . Confirm providers Changes , Provider search, inform members with updated information of Authorization on file .
  • Provide Members with Excellent Customer Service

Reservation Agent

Zephyr Partners Solutions, LLC
Davenport, FL
12.2017 - 03.2020
  • Book Virtual hotel reservations worldwide.
  • Informed clients of essential travel information, such as travel times, transportation connections prepare invoices, accept payments, processed refund and cancellation requests.

Receptionist/Administrative Assistant

Windsor at westside
Davenport, FL
02.2015 - 12.2017
  • Welcomed all Guest with friendly greeting, answered general questions confirmed identification.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

Education

Haines City High School
07.2011

Skills

  • Verbal and Written communication
  • Detail-oriented
  • Team management
  • Strategic planning
  • Adept in technology
  • Customer service

Timeline

Customer Relations Representative

CVS Health Corporation
02.2022 - Current

Customer Service Representative

The Results Company
03.2020 - 02.2022

Reservation Agent

Zephyr Partners Solutions, LLC
12.2017 - 03.2020

Receptionist/Administrative Assistant

Windsor at westside
02.2015 - 12.2017

Haines City High School
Rossella Paguada