Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Rosshetta Guillory

Daisetta

Summary

Compassionate medical administrative assistant professional demonstrating exemplary skills in direct patient care and healthcare team support. Communicative and collaborative demeanor cultivated several years of superior healthcare industry performance. Experience handling multiple, complex cases with accuracy and dignity.

Overview

3
3
years of professional experience

Work History

CNA

Liberty health care
Liberty
04.2022 - 06.2022
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Shaved and draped patients to prepare for surgery, treatment or examination.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Conducted patient education on health maintenance and disease prevention.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Administered medications under supervision of a licensed nurse.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Facilitated communication between patients, family members, and healthcare professionals.
  • Monitored food intake and output as directed by nursing staff.
  • Distributed drinking water and nourishment to residents.
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.

Shift Leader

Whatabuger
Liberty
03.2019 - 05.2021
  • Audited company's legal documents to verify compliant policies and procedures.
  • Scheduled staff shifts, considering peak times and individual availability.
  • Managed inventory levels and placed orders to ensure product availability and minimize waste.
  • Resolved customer complaints promptly and professionally.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Trained new employees on company policies, operational procedures, and customer service standards.
  • Maintained positive working relationship with fellow staff and management.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Assessed company operations for compliance with safety standards.
  • Supervised team of 6 during daily shifts, ensuring efficient operation and customer satisfaction.
  • Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Collaborated with management to set performance goals and evaluate progress.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.

Education

Associate of Applied Science - Medical Administrative Assistant

Ultimate Medical Academy
Clearwater, FL
08-2025

Skills

  • Medical coding
  • Electronic health records
  • Patient scheduling
  • Regulatory compliance
  • Medical terminology
  • Critical thinking
  • Customer service
  • Team collaboration
  • Infection control practices
  • HIPAA compliance
  • Complex Problem-solving
  • Time management
  • Toileting assistance
  • Dressing assistance
  • Problem-solving
  • Clinical documentation
  • Feeding assistance
  • Compassion and empathy
  • Vital signs monitoring
  • Patient transfers
  • Wound care
  • Attention to detail
  • Patient care
  • Active listening
  • Maintaining confidentiality
  • Multitasking and organization
  • Healthcare ethics
  • Range of motion exercises
  • Electronic charting
  • Medical office administration
  • Microsoft Excel, PowerPoint
  • Medical terminology

Timeline

CNA

Liberty health care
04.2022 - 06.2022

Shift Leader

Whatabuger
03.2019 - 05.2021

Associate of Applied Science - Medical Administrative Assistant

Ultimate Medical Academy

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Rosshetta Guillory