Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rossie Ruiz

Pacoima

Overview

10
10
years of professional experience

Work History

Assistant Store Manager

LensCrafters
10.2023 - Current


  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.

Team Leader

LensCrafters
02.2020 - 10.2023
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.

Eyewear Consultant/ Key Holder

LensCrafters
05.2017 - 02.2020
  • Eyewear Consultant/ key holder
  • Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
  • Placed contact lens orders by processing shipments and properly submitting invoices for payment.
  • Maintained a clean and orderly work environment that promoted professionalism and efficiency.
  • Consistently met or exceeded monthly sales goals while maintaining a high level of customer satisfaction.
  • Managed appointment scheduling for eye exams, ensuring timely follow-up visits for patients needing prescription updates or adjustments.
  • Collaborated with optometrists and opticians to provide seamless patient care, facilitating accurate prescription orders and adjustments.

Sales Specialist

Victoria's Secret
11.2014 - 08.2017


  • Provided first-rate service to all customers and potential customers.
  • Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
  • Stayed current on company offerings and industry trends.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Education

highschool -

Instituto Tepeyac Campus Xcaret
Playa del Carmen, Quintana Roo
07.2014

Skills

  • Responsible
  • Reliable
  • Multitasker
  • Friendly

Accomplishments

  • RE International Congress of Environmental Education, 2013, Participated in a team and won second place for a project based on growing plants in fish tanks
  • High School Graduate, Graduated high school with a cumulative g.p.a. of 9.4 (10.0 Highest)

Timeline

Assistant Store Manager

LensCrafters
10.2023 - Current

Team Leader

LensCrafters
02.2020 - 10.2023

Eyewear Consultant/ Key Holder

LensCrafters
05.2017 - 02.2020

Sales Specialist

Victoria's Secret
11.2014 - 08.2017

highschool -

Instituto Tepeyac Campus Xcaret

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Rossie Ruiz