Rossmery E Torres
Lansing,MI
Summary
Compassionate Certified Nursing Assistant with extensive experience in long-term care, assisted living, and rehabilitation. Strong clinical skills in vital sign monitoring, patient hygiene assistance, and medication administration. Proven ability to build rapport with patients and families while upholding professional standards. Previous roles resulted in enhanced patient satisfaction and improved quality of care.
Overview
11
11
years of professional experience
Work History
CNA/Medication Aide
Red Cedar Lodge
Lansing , MI
11.2022 - 05.2025
- Addressed patient call lights and requests promptly with accuracy.
- Supported patients in ambulation and transfers while ensuring proper body mechanics.
- Enhanced personal hygiene by assisting with shaving, bathing, and teeth brushing activities.
- Facilitated transport of residents within facility as necessary.
- Conducted vital sign assessments, focusing on blood pressure and temperature readings.
- Quickly reported patient condition changes to registered nurse or physician.
- Exhibited outstanding customer service skills during interactions with patients and families.
- Prepared and distributed medications based on physician's orders using correct procedures.
CNA
The Willow Of Okemos
Okemos, MI
06.2023 - 01.2025
- Monitored food intake and output according to nursing staff directives.
- Transported residents throughout facility as required.
- Responded promptly to patient call lights and requests.
- Assisted with daily living activities, including bathing, dressing, and grooming.
- Provided hands-on nursing care under direct RN supervision, following medical center policies.
- Conducted routine checks on patient vitals, including blood pressure and heart rate.
- Documented activities and recorded information in EMR system accurately.
- Performed patient check and change or toileting every two hours.
Bilingual Mortgage Specialist
First National Bank of America
East Lansing, MI
09.2021 - 04.2023
- Managed mortgage payment processes and provided bilingual customer support in Spanish.
- Analyzed complex mortgage accounts to develop tailored payment solutions.
- Orchestrated effective account recovery strategies, maintaining high bilingual service standards.
- Streamlined payment workflows for concierge accounts with precise documentation and translation services.
- Fostered client financial success through strategic consultation and escrow management expertise.
Bilingual Customer Service Representative
CDC Vaccination Support
Lansing, MI
04.2021 - 09.2021
- Managed Spanish bilingual vaccination inquiries, coordinating with medical teams to resolve public concerns and maintain health guidelines.
- Streamlined call center operations using trend analysis, implementing data-driven solutions for improved service delivery.
- Collaborated with nurses to ensure accuracy of vaccine information and communication.
- Evaluated staff performance, recommending strategies to enhance team productivity.
Practice Operations Manager
Center for Vein Restoration
Grand Rapids, MI
11.2019 - 05.2021
- Oversaw operations of 7 medical practices, enhancing scheduling, billing, and patient care efficiency.
- Reduced claim resolution time through streamlined insurance processing and improved communication protocols.
- Strengthened team capabilities with comprehensive staff training programs across multiple sites.
- Recruited, trained, supervised, and evaluated staff members.
- Maintained accurate records of all billing information including payments received from patients or insurance companies.
- Reviewed patient records for accuracy and completeness prior to submitting claims to insurance companies or government agencies.
Acquisitions Trainer
Center for Vein Restoration
Greenbelt, MD
05.2016 - 12.2018
- Executed comprehensive staff training initiatives for acquired practices, promoting seamless software adoption and compliance.
- Facilitated integration of new practices through collaboration with department heads to ensure success.
- Trained new staff on policies and software, ensuring smooth transitions and adherence to protocols.
- Managed patient data migration and travel logistics to enhance operational efficiency.
Medical Office Manager
Physical Therapy DE
Middletown, DE
01.2014 - 05.2016
- Managed daily clinical office operations, including patient room preparation, supply inventory management, and therapy equipment maintenance protocols.
- Streamlined medical office workflows through integrated scheduling, insurance processing, and EHR systems, enhancing operational efficiency.
- Coordinated patient care logistics, optimizing appointment scheduling and treatment plan execution.
- Facilitated bilingual communication between healthcare providers and Spanish-speaking patients, enhancing treatment understanding and outcomes.
Education
Medical CNA
DRM
Lansing10-2023
Associate's Degree - Business Management
Mount Wachusett Community College
Gardner, MASkills
- Customer Service Operations
- Bilingual Customer Service
- EHR Systems
- EPIC
- Fidelio
- NextGen Healthcare
- Meditech
- CRM Systems
- Payments Wizard
- Adobe
- Microsoft Office
- Google Workspace
- Vital sign assessment
- Medication administration
- Patient documentation
- Customer service
- EMR management
- Personal hygiene support
- Lifting and transferring
- Attention to detail
- HIPAA compliance
- End-of-life care
- Active listening
- Flexibility and adaptability
- Alzheimer's and dementia care
- Emergency response
- Wound care
- Bedside manner
- Positioning patients
- Light housekeeping
- Urinary catheter care
Timeline
CNA
The Willow Of Okemos
06.2023 - 01.2025
CNA/Medication Aide
Red Cedar Lodge
11.2022 - 05.2025
Bilingual Mortgage Specialist
First National Bank of America
09.2021 - 04.2023
Bilingual Customer Service Representative
CDC Vaccination Support
04.2021 - 09.2021
Practice Operations Manager
Center for Vein Restoration
11.2019 - 05.2021
Acquisitions Trainer
Center for Vein Restoration
05.2016 - 12.2018
Medical Office Manager
Physical Therapy DE
01.2014 - 05.2016
Medical CNA
DRM
Associate's Degree - Business Management
Mount Wachusett Community College
Similar Profiles
BROOKLYN BERCHULCBROOKLYN BERCHULC
Server at Red Cedar LodgeServer at Red Cedar Lodge
Rossmery TorresRossmery Torres
Caregiver/CNA at Red Cedar Lodge Assistant LivingCaregiver/CNA at Red Cedar Lodge Assistant Living
Taylor GilbertTaylor Gilbert
Caregiver at Red Cedar LodgeCaregiver at Red Cedar Lodge
Megan HigleMegan Higle
Artistic Director at DeWitt Community SingersArtistic Director at DeWitt Community Singers
JAY KUSLERJAY KUSLER
Clinical Account Executive at Parachute HealthClinical Account Executive at Parachute Health