ROSS MICHAEL PHELPS
Edgerton,WI
Summary
Proactive and versatile sales professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Familiarity within the GNSS and construction OEM industry.
Overview
10
10
years of professional experience
Work History
Territory Manager
Roland Machinery
De Forest, WI
12.2021 - Current
- Stayed current on competitor sales, prices and products.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Conducted comprehensive market analysis to identify new business opportunities.
- Identified areas of improvement for increasing efficiency of operations within the region.
- Participated in trade shows and industry events to represent the company and gather market insights.
- Negotiated contracts with new clients while maintaining existing business relationships.
- Managed and expanded client base through effective relationship-building strategies.
Machine Control Service and Support Technician
Brooks Tractor, Inc.
08.2019 - 12.2021
- Provided real-time support to everyday users of grade control technology such as, Topcon and Leica.
- Maintain a self-managed schedule for processing customer work orders.
- Operate and calibrate GPS controlled construction equipment
- Professionally install machine control on construction equipment
- Build and maintain customer relationships
- Accommodate routine updates in firmware and software
Sales Support Coordinator
Brooks Tractor, Inc.
Sun Prairie, WI
08.2019 - 06.2020
- Invoiced customer rentals of construction equipment through CDK database.
- Reviewed rental agreements and Certificate of Insurance for customers.
- Coordinated logistical moves of construction equipment per Wisconsin DOT specifications.
- Managed inventory through CDK IntelliDealer.
- Received logistic invoices and coded for accounting department.
- Completed sales quotes of construction equipment for sales representatives.
- Followed-up with sales teams and customers with complex issues to coordinate resolutions.
Customer Service Representative
Deegan’s Hardware
Edgerton, WI
11.2018 - 08.2019
- Paid college internship, rebranded and updated advertising efforts by planning events and recreating logos.
- Served as client’s voice for advertising accounts in Co-Op ad.
- Provide outstanding customer service by greeting customers, responding to questions and helping to solve customer problems by selling needed products.
- Operated cash register, managed financial transactions and balanced cash drawer.
Assembler / Project Manager
Headhunters
03.2015 - 08.2018
- Lead machine set-up operator and managed highly specialized projects.
- Operated machine to produce high quality bow strings achieving high volume productivity.
- Worked with supervisor to create blueprints and improve designs for specialized projects.
Education
Bachelor of Arts - Public Relations, Advertising, And Applied Communication
University of Wisconsin - Whitewater
Whitewater, WI05.2019
Skills
- Troubleshooting abilities
- Attention to detail
- Communication
- Organization
- Problem Solving
- Application support
- Repair skills
- Expert in construction equipment
- Application installations
- Microsoft applications
- Team player
- Negotiation
- Software upgrades
- Hardware upgrades
References
REFERENCES
Available upon request
Timeline
Territory Manager
Roland Machinery
12.2021 - Current
Machine Control Service and Support Technician
Brooks Tractor, Inc.
08.2019 - 12.2021
Sales Support Coordinator
Brooks Tractor, Inc.
08.2019 - 06.2020
Customer Service Representative
Deegan’s Hardware
11.2018 - 08.2019
Assembler / Project Manager
Headhunters
03.2015 - 08.2018
Bachelor of Arts - Public Relations, Advertising, And Applied Communication
University of Wisconsin - Whitewater
Similar Profiles
Jordan SchaperJordan Schaper
Diesel Technician at Roland MachineryDiesel Technician at Roland Machinery
Broedy RennerBroedy Renner
PSSR at Roland Machinery CompanyPSSR at Roland Machinery Company
Laurie FosterLaurie Foster
Service Administration at Roland Machinery CompanyService Administration at Roland Machinery Company
Aaron RorvigAaron Rorvig
Lead Sheet Metal Installer / Pipfitter at North American Mechanical Inc.Lead Sheet Metal Installer / Pipfitter at North American Mechanical Inc.
Marie PikeMarie Pike
Volunteer Coordinator at UPH - MeriterVolunteer Coordinator at UPH - Meriter