Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Ross (Ted) Middleton

Edwardsburg

Summary

Customer service representative with extensive industry experience and a strong focus on client satisfaction. Proven ability to establish rapport and foster relationships, contributing to business growth. Recognized for teamwork and maintaining a positive, results-oriented approach. Committed to enhancing customer experiences and driving company success.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Sun Hydraulics
Mishawaka
07.2023 - Current
  • Resolved complex issues via interdepartmental collaboration to fulfill customer needs.
  • Supported sales initiatives that drove growth and development.
  • Cultivated strong customer relationships through personalized assistance.
  • Provided accurate information on products and services in response to inquiries.
  • Delivered timely resolutions to customer complaints through exceptional service.
  • Enhanced customer satisfaction by addressing concerns with knowledgeable support.
  • Collaborated with team members to improve service delivery and operational efficiency.
  • Maintained current knowledge of Sun Hydraulics' inventory to assist customers.

Distribution Coordinator / Custom quoting

Daman Products
Mishawaka
08.2008 - 07.2023
  • Collaborated with sales team to ensure alignment on pricing strategies.
  • Maintained quote database for easy reference and tracking.
  • Analyzed market trends to adjust quotes accordingly.
  • Communicated with suppliers to verify pricing and availability details.
  • Assisted in resolving customer inquiries related to quotes and pricing issues.
  • Communicated effectively with customers regarding quote status, changes, or additional information required.
  • Assisted sales teams by preparing quotations for prospective clients.
  • Utilized company's database systems to track customer orders and maintain records of quotes submitted.
  • Reviewed customer requests and provided competitive quotes in a timely manner.
  • Leveraged sales techniques and articulated product values to generate new business.
  • Provided technical support and guidance when necessary during the quoting process.
  • Provided training and mentoring for new hires on the quoting process.
  • Verified accuracy of all documents associated with each quote prior to submission.
  • Developed relationships with suppliers to negotiate terms and conditions as needed.
  • Conducted follow-up calls with customers to answer any questions related to quotes or products and services offered.
  • Produced time and cost estimates for change orders.
  • Maintained up-to-date knowledge of product lines, services, and pricing structures.
  • Analyzed feedback from customers to identify areas of improvement in the quoting process.
  • Collaborated with other departments such as production, engineering, and accounting to ensure smooth operation of the quoting process.
  • Reviewed material and labor costs to help make build-or-buy decisions.
  • Analyzed blueprints and other documentation to prepare time, cost and labor estimates.
  • Collected data and information from vendors, sub-contractors and teammates to determine exact costs for all aspects of each project.
  • Maintained confidentiality of client and prospective client information, protecting individual interests and business partnerships.

Order Processing Specialist

Daman Products
Mishawaka
06.2001 - 08.2008
  • Verify order accuracy and resolve discrepancies with clients and suppliers.
  • Communicate with shipping departments to coordinate timely delivery of products.
  • Assist in developing and implementing order processing procedures.
  • Train new staff on order entry protocols and system navigation.
  • Monitor and analyze order trends to suggest process improvements.
  • Performed data entry tasks associated with updating customer accounts in the system.
  • Coordinated with customers regarding order changes, cancellations, and returns.
  • Monitored inventory levels to ensure sufficient stock for orders.
  • Developed strategies for efficient management of large volume orders.
  • Recommended products and services to suit customer needs.
  • Prepared documents required for customs clearance when necessary.
  • Analyzed trends in incoming orders and identified potential issues before they arise.
  • Communicated with vendors regarding product availability and delivery timelines.
  • Communicated with current customers regarding backorder availability, future inventory and special orders.
  • Drove customer feedback to deliver information to management for corrective action.
  • Collaborated closely with warehouse staff to ensure timely shipment of products.
  • Process customer orders using internal order management systems.
  • Resolved customer inquiries related to order processing in a timely manner.

CNC Machine Operator

Daman Products
Mishawaka
10.1994 - 04.2006
  • Operated CNC machines to produce precision parts for diverse industries.
  • Interpreted technical drawings and specifications for accurate machining processes.
  • Conducted routine maintenance and troubleshooting on CNC equipment.
  • Monitored production runs for quality control and adherence to specifications.
  • Collaborated with team members to optimize workflow and increase efficiency.
  • Maintained quality control by inspecting parts for conformance to specifications, using precision measuring instruments.
  • Set up and operated CNC machines to perform repetitive machining operations on a variety of materials according to specifications.
  • Adjusted machine feed and speed, changed cutting tools, adjusted machine controls as necessary during the run cycle.
  • Collaborated with engineers in order to create new processes for improved efficiency.
  • Read programming instructions and product blueprints to determine sequences and dimensional requirements.
  • Operated hoists, cranes and other material handling equipment to lift heavy work pieces or move loads.

Education

High School Diploma -

Argos High School
Argos
06-1989

Skills

  • Customer relationship management
  • Issue resolution
  • Sales support and quoting
  • Product expertise
  • Market analysis
  • Team collaboration
  • Effective communication

Affiliations

  • Youth soccer & baseball coach for many years.
  • Active member at local YMCA
  • Previous VP of Edwardsburg Youth Soccer Association board.

Certification

  • Basic Hands-On Hydraulic Training and Troubleshooting Seminar. (Kent Darnell / Womack Machine Supply).
  • "The Selling Process" seminar. (Don Buttrey)

Timeline

Customer Service Representative

Sun Hydraulics
07.2023 - Current

Distribution Coordinator / Custom quoting

Daman Products
08.2008 - 07.2023

Order Processing Specialist

Daman Products
06.2001 - 08.2008

CNC Machine Operator

Daman Products
10.1994 - 04.2006

High School Diploma -

Argos High School

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