ROSY ORANTES

• A motivated, friendly and hardworking Customer Service with 10 Years of experience
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customer inquiries and suggestions courteously and professionally.
• Updated account information to maintain customer records.
• Trained new personnel regarding company operations, policies and services.

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• Answered customer telephone calls promptly to avoid on-hold wait times
• Responded to customer requests for products, services, and company information.
• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with returns, refunds and resolving transaction issues.
• Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
• Maintained clean, tidy and orderly work station to uphold company standards.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
• Now seeking my next job challenge.