English and Spanish
Rosy Paulino
Office Representative
Central Islip,NY
Summary
Dependable office representative with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
7
7
years of post-secondary education
17
17
years of professional experience
1
1
Language
Work History
Office Representative
Advisory TV & Radio Labs LLC
Sunnyside , New York
2006.02 - Current
- Answered average of 50 plus calls per 8 hours to address customer inquiries, confirm appointments and provide repair information.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Reviewed files and records to obtain information to respond to customer and client requests.
- Worked with upper management to complete complex projects on tight budgets within specific timelines.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Generated reports of findings to help management with making key decisions.
- Followed up with customers on unresolved issues.
- Completed and filed financial documentation for accounting purposes.
- Executed billing tasks and recorded information in company databases.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
Receptionist
H&r Block Tax Svc
Bronx , New York
2006.01 - 2006.03
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist
Braddy Electronics
New York , New York
2003.11 - 2004.03
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Collected, sorted, distributed and sent mail and packages.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Receptionist
Solid State Tv Service
Bronx , New York
2000.11 - 2002.09
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Triaged incoming calls on 3-line phone system and directed to departments based on customer needs.
Education
No Degree - Computer Information Systems
Lehman College Of The City University Of New York
The Bronx, NY 2000.09 - 2003.09
Bank Teller Certification - Banking
Blue Data International Inc
New York, NY 2005.09 - 2005.10
High School Diploma -
Grace Dodge Vocational High School
Bronx 1996.09 - 2000.06
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Spreadsheet management
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Languages
Timeline
Office Representative
Advisory TV & Radio Labs LLC
2006.02 - Current
Receptionist
H&r Block Tax Svc
2006.01 - 2006.03
Bank Teller Certification - Banking
Blue Data International Inc
2005.09 - 2005.10
Receptionist
Braddy Electronics
2003.11 - 2004.03
Receptionist
Solid State Tv Service
2000.11 - 2002.09
No Degree - Computer Information Systems
Lehman College Of The City University Of New York
2000.09 - 2003.09
High School Diploma -
Grace Dodge Vocational High School
1996.09 - 2000.06