Summary
Overview
Work History
Education
Work Availability
Skills
Quote
Timeline
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Rosy Paulino

Rosy Paulino

Office Representative
Central Islip,NY

Summary

Dependable office representative with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.

Overview

7
7
years of post-secondary education
17
17
years of professional experience
1
1
Language

Work History

Office Representative

Advisory TV & Radio Labs LLC
Sunnyside, New York
02.2006 - Current
  • Answered average of 50 plus calls per 8 hours to address customer inquiries, confirm appointments and provide repair information.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Reviewed files and records to obtain information to respond to customer and client requests.
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Generated reports of findings to help management with making key decisions.
  • Followed up with customers on unresolved issues.
  • Completed and filed financial documentation for accounting purposes.
  • Executed billing tasks and recorded information in company databases.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.

Receptionist

H&r Block Tax Svc
Bronx, New York
01.2006 - 03.2006
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Kept reception area clean and neat to give visitors positive first impression.

Receptionist

Braddy Electronics
New York, New York
11.2003 - 03.2004
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Collected, sorted, distributed and sent mail and packages.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.

Receptionist

Solid State Tv Service
Bronx, New York
11.2000 - 09.2002
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Triaged incoming calls on 3-line phone system and directed to departments based on customer needs.

Education

No Degree - Computer Information Systems

Lehman College Of The City University Of New York
The Bronx, NY
09.2000 - 09.2003

Bank Teller Certification - Banking

Blue Data International Inc
New York, NY
09.2005 - 10.2005

High School Diploma -

Grace Dodge Vocational High School
Bronx
09.1996 - 06.2000

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

    Spreadsheet management

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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Office Representative

Advisory TV & Radio Labs LLC
02.2006 - Current

Receptionist

H&r Block Tax Svc
01.2006 - 03.2006

Bank Teller Certification - Banking

Blue Data International Inc
09.2005 - 10.2005

Receptionist

Braddy Electronics
11.2003 - 03.2004

Receptionist

Solid State Tv Service
11.2000 - 09.2002

No Degree - Computer Information Systems

Lehman College Of The City University Of New York
09.2000 - 09.2003

High School Diploma -

Grace Dodge Vocational High School
09.1996 - 06.2000

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Rosy PaulinoOffice Representative