Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Rosy Saucedo

Miami,FL

Summary

Conscientious brand ambassador with several years of experience utilizing brand management techniques to effectively market and sell products. Confident public speaker comfortable presenting products to large groups. Creative problem-solver with knack for strengthening consumer product relationship and knowledge. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Experienced Retail Brand Ambassador with a background in fostering strong relationships with customers and driving brand awareness. Possessing strengths in communication, product knowledge, and customer service. Demonstrated ability to impact sales growth through persuasive presentation skills and creative marketing strategies. Known for versatility, adaptability, and commitment to maintaining high levels of professionalism. Guest-oriented reservation agent with advanced customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations. Friendly, organized and hardworking with strong computer skills. Outgoing and reliable Brand Ambassador with several years of experience in sales and marketing. Trusted to positively represent brand by being well-versed and knowledgeable in all products. Consistently communicates and engages customers about products and current promotions. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

19
19
years of professional experience

Work History

Brand Ambassador

Frost Science Museum
Miami, FL
10.2024 - 02.2025
  • Provided customer service support during promotional events or when needed.
  • Coordinated with internal teams to ensure all tasks related to brand ambassador duties were completed accurately.
  • Attended trade shows, conferences, and other marketing events as a representative of the company.

Reservation Agent

Wet Restaurant & Lounge
Brickell, FL
08.2021 - 10.2024
  • Processed customer payments for reservations over the phone.
  • Offered personalized recommendations based on guest preferences.

Reservation Agent

Biltmore Hotel
Coral Gables, FL
08.2014 - 06.2021
  • Advised guests on local attractions and activities available nearby.
  • Worked closely with other departments such as housekeeping and maintenance to meet customer needs in a timely manner.

Administrative Assistant

HR Block
Miami, FL
01.2006 - 04.2014
  • Managed office supplies inventory and placed orders when necessary.
  • Facilitated communication between different departments within the organization.
  • Greeted visitors and provided general information about the company.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.

Education

Associate of Arts - ESL

University of Michigan
Ann Arbor, MI
06-1995

Skills

  • Effective communication
  • Conflict resolution
  • Problem analysis
  • Customer engagement
  • Customer relationship management
  • Brand promotion
  • Team collaboration

Languages

Spanish
Professional
English
Professional

References

References available upon request.

Timeline

Brand Ambassador

Frost Science Museum
10.2024 - 02.2025

Reservation Agent

Wet Restaurant & Lounge
08.2021 - 10.2024

Reservation Agent

Biltmore Hotel
08.2014 - 06.2021

Administrative Assistant

HR Block
01.2006 - 04.2014

Associate of Arts - ESL

University of Michigan
Rosy Saucedo