Rosyo Castro
North Richland Hill,TX
Summary
Customer-centric professional with experience as Warehouse Supervisor, Leasing Agent, and Assistant Store Manager. Expertise in delivering service excellence, handling transactions, and ensuring accuracy in dynamic settings. Proven ability to foster client relationships and address concerns effectively while maintaining data integrity. Ready to leverage strong communication and organizational skills in a new role.
Overview
15
15
years of professional experience
Work History
Store Parts Manager
AutoZone
North Richland Hills, Texas
07.2026 - Current
- Controlled daily parts program activities to improve sales and inventory management.
- Managed inventory levels and replenished stock to ensure availability.
- Collaborated with suppliers to negotiate pricing and product availability.
- Supervised team members to maintain high performance and productivity.
- Implemented procedures for receiving and storing parts efficiently.
- Trained staff on product features and customer service techniques.
- Maintained records of all orders placed, received, and shipped.
Fish Processor
Silver Bay Seafoods LLC
False Pass, Alaska
01.2026 - 06.2026
- Monitored product quality and freshness throughout processing stages.
- Adapted swiftly to changes in the production process to maintain workflow continuity.
- Verified accuracy and legibility of labels, ensuring proper adherence to packages.
- Packaged finished products in accordance with customer requirements.
- Operated filleting machines to cut, trim and shape fish into desired sizes and shapes.
- Coordinated with vendors and customers to ensure timely receipt and delivery of high-quality fish products.
Supervisor
Spectrum Operating Solutions (S.O.S)
Grand Prairie, TX
10.2023 - 05.2025
- Provided coaching, training, and performance feedback to improve productivity, service quality, and departmental KPI results.
- Handled customer complaints and complex service issues as an escalation point, working toward prompt and satisfactory resolution.
- Monitored call queues, ticket backlogs, or field activity to support efficient workflow and timely issue handling.
- Supported daily team operations in a fast-paced customer service or technical support setting, ensuring alignment with company policies and performance goals.
- Worked with HR, training, and technical support teams to improve staff development and strengthen operational processes.
- Collected team performance data, prepared reports, and presented actionable insights to upper management.
- Tracked team expenses, including overtime and resource use, to enhance operational efficiency.
- Reviewed employee timesheets and attendance records to support accurate payroll processing and labor policy compliance.
- Followed regulatory requirements and internal policies related to customer data safety and service standards.
Insurance Agent
USA Aseguranza
Dallas, TX
12.2021 - 09.2023
- Researched insurance products and investment options to develop tailored recommendations based on clients and risk profiles.
- Cultivated and maintained long-term relationships with individual policyholders and small business clients, fostering trust and retention.
- Responded to evolving client needs by accommodating custom insurance requests and identifying solutions that enhanced client satisfaction and agency reputation.
- Prospected new business opportunities through targeted direct marketing initiatives, generating leads via outbound calls, email campaigns, and mailings.
- Monitored social media platforms and industry sources to identify emerging trends that informed client-focused strategies..
Leasing Agent
Granite Redevelopment
Arlington, TX
02.2018 - 11.2021
- Conducted property tours for prospective tenants, highlighting key features and amenities to promote leasing opportunities.
- Facilitated the tenant screening process by performing thorough background, reference, and credit checks in accordance with company policies.
- Distributed lease renewal notices and conducted timely follow-ups to support high tenant retention rates.
- Managed tenant communications by promptly addressing maintenance requests and resolving inquiries to enhance tenant satisfaction and retention.
- Maintained organized records of correspondence between management and tenants to ensure clear communication and compliance with documentation standards.
Insurance Agent
USA Aseguranza
Dallas, TX
05.2014 - 01.2018
- Monitored social media platforms and industry sources to identify emerging trends, enhancing client-focused strategies.
- Researched insurance products and investment options to develop tailored recommendations aligned with clients' risk profiles.
- Responded to evolving clients' needs by accommodating custom insurance requests and identifying added-value solutions to enhance client satisfaction and agency reputation.
- Prospected new business opportunities through targeted direct marketing initiatives, including outbound calls, email campaigns, and mailings.
- Accommodated custom insurance requests and identified added-value solutions to address evolving client needs, boosting satisfaction and agency reputation.
Assistant Store Manager
Ellis Trailer Sales
Dallas, TX
02.2012 - 04.2014
- Coordinated scheduling and task delegation to optimize staffing levels and maintain consistent service coverage.
- Managed opening and closing procedures, proposing process improvements to streamline operations and enhance daily workflow.
- Supported team performance by coaching associates on delivering exceptional customer service through proactive observation and real-time feedback.
- Executed merchandise rotation and visual display refreshes to showcase new products and align with promotional campaigns.
Education
Cathedral City High School
Cathedral City, CASkills
- Inventory Management
- POS systems and sales processing
- Quick learner on products and policies to support excellent customer service
- Building long-term client relationships
- Customer interaction skills
- Client product education
- Active listening and attention to client needs
- Clear and empathetic communication
- Scheduling appointments
- Fast-paced multitasking
- Team collaboration
- Detail-oriented
- Windows software proficiency
- Patience and empathy
LANGUAGE
Bilingual: English and Spanish
Timeline
Store Parts Manager
AutoZone
07.2026 - Current
Fish Processor
Silver Bay Seafoods LLC
01.2026 - 06.2026
Supervisor
Spectrum Operating Solutions (S.O.S)
10.2023 - 05.2025
Insurance Agent
USA Aseguranza
12.2021 - 09.2023
Leasing Agent
Granite Redevelopment
02.2018 - 11.2021
Insurance Agent
USA Aseguranza
05.2014 - 01.2018
Assistant Store Manager
Ellis Trailer Sales
02.2012 - 04.2014
Cathedral City High School