ROTCHIL CHEBY H ETIENNE

Applied security system insights to enhance Amazon driving operations.

Coordinated seamless check-in and check-out experiences.

Resolved customer inquiries promptly, enhancing overall service quality.

Maintained active dialogue with partner companies to ensure collaboration.

• Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
• Maintained detailed records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality.
• Prepared accurate tax returns for individuals, partnerships, corporations, and non-profit organizations, maximizing deductions and credits.
• Participated in continuing education courses to maintain professional knowledge and certifications as a Tax Associate.
• Streamlined tax preparation processes for increased efficiency and accuracy in filing returns.
• Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.

Employed for a seasonal role at Home Depot.

Diffused conflicts by addressing customer concerns effectively.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Collaborated with team members to develop best practices for consistent customer service delivery.