Microsoft Word
ROTISHA MORRIS
Little Rock,Arkansas
Fact explains nothing. On the contrary, it is fact that requires explanation.
Marilynne Robinson
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Customer Service Cashier
Hudson
Little Rock, AR
01.2023 - 06.2023
- Kept cash wrap stocked, products faced, and shelving free of misplaced items or trash.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Processed customer orders and accurately handled payment transactions.
- Answered product questions using knowledge of sales and store promotions.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Encouraged customers to make additional purchases by highlighting current deals and keeping the lane well-stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Performed cash, card, and check transactions to complete customer purchases.
- Lifted to 30 pounds at once and used a forklift to move heavier loads.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Set up new sales displays each week with fresh merchandise.
- Ensured timely resolution of any discrepancies encountered during daily financial audits.
- Handled cash with high accuracy and took care to check bills for fraud.
Private Security Officer
Allied Universal Security Services
Little Rock, AR
03.2022 - 10.2022
- Promoted public awareness and community education programs to educate the public on false alarm prevention and compliance.
- Collaborated with law enforcement agencies during investigations, providing valuable information and assistance.
- Completed full building and grounds patrols to spot and investigate concerns.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Examined doors, windows, and gates to verify security.
- Managed access control systems to ensure only authorized individuals entered restricted areas within the facility or ground
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Inspected and adjusted security systems, equipment, and machinery to maximize coverage of parking lots and building interior and exterior.
- Enforced security policies and removed violators and unauthorized individuals from the premises to maintain a safe environment.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Investigated suspicious activities and persons to maintain the security of premises.
- Reduced risk of theft with vigilant monitoring of high-value assets in secured locations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Excellent communication skills, both verbal and written.
- Managed approximately 30 incoming calls, emails, and faxes per day from customers.
Homemaker Aide
Private Household
Lexington, KY
01.2011 - 01.2022
- Assisted clients in maintaining personal hygiene, including bathing, dressing, and grooming for a dignified appearance.
- Assisted with medication management.
- Utilized effective communication skills when interacting with diverse populations or those experiencing cognitive impairments.
- Completed household tasks by assisting with laundry, light housekeeping, and grocery shopping.
- Delivered exceptional client service by consistently exceeding expectations, resulting in repeat clients and word-of-mouth referrals.
- Handled incoming mail, bills, and invoices and completed appropriate actions.
- Assisted clients or patients with daily activities by helping with bathing, grooming, dressing, and meal preparation.
- Enthusiastic homemaker with over 10 years of comprehensive domestic management experience. Proficient in child care, meal planning and preparation, and household chores, alongside a strong track record in managing time efficiently. Recognized for capably handling simultaneous domestic tasks, ensuring a well-managed and warm home. EXPERIENCE Homemaker / Childcare Provider Private Household A
- Patience Developed an increased level of patience and understanding while managing the diverse needs and temperaments of children. [ Time Management Successfully juggled various household chores, personal appointments, and childcare obligations
- Facilitated transportation to and from appointments.
- Maintained the entire family's schedule and organized events.
- Aided clients with mobility issues by providing safe transfers and transportation to appointments or social outings.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
- Identified issues, analyzed information, and provided solutions to problems.
- Worked flexible hours across night, weekend, and holiday shifts.
Security Officer
Securitas Security Services USA
Fredericksburg, VA
03.2016 - 03.2019
- Wrote detailed reports on property damage, theft, presence of unauthorized persons, and unusual incidences.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Interacted assertively but non-confrontationally with personnel and the general public.
- Supported event planning teams by providing input on necessary security arrangements during special functions or high-profile meetings.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Responded quickly to emergencies to assess and deflect issues.
- Communicated with a security team and building supervisors using two-way radios, mobile phones, and other technological devices.
- Reported suspicious activities and persons to law enforcement.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Analyzed and produced course-of-action reports and escalated issues outside the scope of expertise to management.
- Acted quickly during emergencies to reduce the opportunity for damage and injury.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Examined doors, windows, and gates to verify security.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Patrolled and monitored premises in company vehicles, on bicycles, and on foot.
- Wrote detailed reports of all security breaches and investigations.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Responded quickly to incidents and assessed active situations for security concerns.
- Organized and detail-oriented with a strong work ethic.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Excellent communication skills, both verbal and written.
- Developed strong communication and organizational skills through working on group projects.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Paid attention to detail while completing assignments.
- Proven ability to develop and implement creative solutions to complex problems.
- Proven ability to learn quickly and adapt to new situations.
- Provided professional services and support in a dynamic work environment.
Education
No Degree - Criminal Justice
10.2018
No Degree - Child Care Education
09.2008
- Dean's List 2008-2011
- 112 Credit Hours In Childcare Education
- 166 Total College Credits
Skills
- Price Identification
- Wire Transfers
- Inventory Management
- Point of sale operation
- Active Listening
- Cash Drawer Balancing
- Purchase assistance
- Product Knowledge
- Cash Management
- Customer Satisfaction
- Retail Merchandising
- Loss Prevention
- Service Minded
- Security Monitoring
- Policies and Procedures
- Issue Resolution
- Cash register systems
Software
Windows 10
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Service Cashier - Hudson
01.2023 - 06.2023
Private Security Officer - Allied Universal Security Services
03.2022 - 10.2022
Security Officer - Securitas Security Services USA
03.2016 - 03.2019
Homemaker Aide - Private Household
01.2011 - 01.2022
Strayer University - No Degree, Criminal Justice
Sullivan University - No Degree, Child Care Education