Rotunda Jones
Henrico,VA
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
18
18
years of professional experience
Work History
General Manager
Velaro
Richmond , VA
03.2022 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Manager
RaceTrac
Gulfport, MS
06.2017 - 02.2022
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
Assistant Manager
Loves Travel Stop
Gulfport, MS
03.2006 - 01.2010
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
Education
Associate of Arts - Business Administration
Everest College - Gardena
Gardena, CA08.2009
Skills
- Workflow Planning
- Staff Supervision
- Vendor Sourcing
- Branding
- Business Administration
References
References available upon request.
Timeline
General Manager
Velaro
03.2022 - Current
Manager
RaceTrac
06.2017 - 02.2022
Assistant Manager
Loves Travel Stop
03.2006 - 01.2010
Associate of Arts - Business Administration
Everest College - Gardena
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