Roudline Fanfan
Tampa,FL
Summary
Operations and Healthcare Leader with 6+ years of experience leading high-volume healthcare and business operations, supervising teams, improving operational workflows, and driving performance through data-informed decision making. Proven success coordinating onboarding, staff development, compliance, reporting, and cross-functional initiatives in fast-paced healthcare environments. Recognized for building collaborative teams, improving operational efficiency, and maintaining exceptional service quality while supporting organizational goals.
Overview
7
7
years of professional experience
Work History
Operational Manager
Aspen Dental
04.2026 - Current
- Lead daily operations for a high-volume healthcare practice, supervising staff scheduling, workflow coordination, and operational execution.
- Coordinate onboarding and ongoing training for new team members while reinforcing operational standards and best practices.
- Partner with providers and cross-functional teams to improve operational workflows, contributing to a 45% increase in schedule utilization.
- Monitor operational dashboards and performance metrics to improve efficiency, patient experience, and business outcomes.
- Maintain accurate operational documentation and support compliance with organizational policies and healthcare standards.
- Coach team members through performance feedback, problem-solving, and continuous process improvement initiatives.
- Achieved 92% patient experience, 100% collections, and consistently strong treatment acceptance metrics.
Business Operations Manager
Dillard's
10.2022 - 10.2025
- Supervised daily operations and coached associates to achieve operational and customer service goals.
- Managed workforce planning, scheduling, performance coaching, and employee development.
- Analyzed business metrics to improve productivity, staffing effectiveness, and customer satisfaction.
- Led operational initiatives that exceeded performance goals by 109 LY%.
- Collaborated across departments to improve workflow efficiency and execution.
Patient Experience Coordinator
Westside Medical Clinic
08.2019 - 06.2022
- Coordinated daily front office operations supporting providers, clinical staff, and patients.
- Managed scheduling, documentation accuracy, and operational workflow to ensure efficient patient care.
- Collaborated with multidisciplinary healthcare teams to improve service delivery.
- Resolved patient concerns while maintaining compliance with healthcare procedures and documentation requirements.
Education
Bachelor of Science - Biomedical Sciences
Southeastern University
Lakeland, FL04-2022
Skills
- Team Leadership
- Learning Operations
- Employee Onboarding
- Training Coordination
- Performance Coaching
- Cross-Functional Collaboration
- Process Improvement
- Operational Excellence
- Reporting & Analytics
- Regulatory Compliance
- Microsoft Excel
- Microsoft Teams
Timeline
Operational Manager
Aspen Dental
04.2026 - Current
Business Operations Manager
Dillard's
10.2022 - 10.2025
Patient Experience Coordinator
Westside Medical Clinic
08.2019 - 06.2022
Bachelor of Science - Biomedical Sciences
Southeastern University