Phlebotomist and EKG technician with high standards for customer service, professionalism, attention to detail, and teamwork. Able to multitask and communicate well with patients and coworkers.
Work History
Certified Phlebotomist/Medical Assistant
Doctor Office
40 WEST 135 STREET, HARLEM, NY
07.2021 - Current
Perform venipunctures and skin punctures to obtain blood samples for laboratory testing,
Collect urine and stool samples.
Lead front desk operations.
Manage appointment scheduling, follow-up and collect payment for bills.
Process specimens including: labeling, centrifuging, aliquoting, freezing and preparing for transport as required by test order.
Protect patients by adhering and following infection control, sharps disposal and biohazardous waste disposal procedures.
Take and record patients' vital signs: blood pressure, temperature, height, weight, and pulse on their charts.
Ability to work as team and perform successfully under normal pressures of hospital laboratory work.
Perform electrocardiogram (EKG).
Customer service
Baobab Restaurant
Brooklyn
04.2020 - 06.2021
Demonstrated proficiency in telephone, computer and front desk reception within a high volume environment;
Handle 40+ calls;
Resolved customer problems and complaints by clarifying the issue, explaining the best solution, and following up with cases;
Excellent communication skills with a focus on customer service
Education
National Healthcare Association - Certified Phlebotomy
Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)