Summary
Work History
Education
Skills
Timeline
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ROUGUIYATOU A DIA

Certified Phlebotomist And Ekg Technician
Brooklyn, New York,NY

Summary

Phlebotomist and EKG technician with high standards for customer service, professionalism, attention to detail, and teamwork. Able to multitask and communicate well with patients and coworkers.

Work History

Certified Phlebotomist/Medical Assistant

Doctor Office
40 WEST 135 STREET, HARLEM, NY
07.2021 - Current
  • Perform venipunctures and skin punctures to obtain blood samples for laboratory testing,
  • Collect urine and stool samples.
  • Lead front desk operations.
  • Manage appointment scheduling, follow-up and collect payment for bills.
  • Process specimens including: labeling, centrifuging, aliquoting, freezing and preparing for transport as required by test order.
  • Protect patients by adhering and following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Take and record patients' vital signs: blood pressure, temperature, height, weight, and pulse on their charts.
  • Ability to work as team and perform successfully under normal pressures of hospital laboratory work.
  • Perform electrocardiogram (EKG).

Customer service

Baobab Restaurant
Brooklyn
04.2020 - 06.2021
  • Demonstrated proficiency in telephone, computer and front desk reception within a high volume environment;
  • Handle 40+ calls;
  • Resolved customer problems and complaints by clarifying the issue, explaining the best solution, and following up with cases;
  • Excellent communication skills with a focus on customer service

Education

National Healthcare Association - Certified Phlebotomy

National Healthcare Association
State Exam
09.2021 - 09.2023

Certified Phlebotomist Technician - Phlebotomy

New York Medical Career Training Center
Manhattan, NY
04.2020 - 10.2022

Electrocardiograph Technician, Certification - Electrocardiogram

New York Medical Career Training Center
Manhattan, NY
04.2020 - 10.2020

Associate Degree in Law - Law

University Gaston Berger De Saint-louis
03.2017 - 09.2019

High School Diploma -

Kocc Barma High School
10.2013 - 07.2016

Skills

    Venipuncture

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Timeline

National Healthcare Association - Certified Phlebotomy

National Healthcare Association
09.2021 - 09.2023

Certified Phlebotomist/Medical Assistant

Doctor Office
07.2021 - Current

Certified Phlebotomist Technician - Phlebotomy

New York Medical Career Training Center
04.2020 - 10.2022

Electrocardiograph Technician, Certification - Electrocardiogram

New York Medical Career Training Center
04.2020 - 10.2020

Customer service

Baobab Restaurant
04.2020 - 06.2021

Associate Degree in Law - Law

University Gaston Berger De Saint-louis
03.2017 - 09.2019

High School Diploma -

Kocc Barma High School
10.2013 - 07.2016
ROUGUIYATOU A DIACertified Phlebotomist And Ekg Technician