Rous Robertson Martiatu
Homestead
Summary
I developed exceptional customer service and communication skills in a fast-paced hospitality setting. Adept at managing multiple tasks simultaneously and ensuring high levels of client satisfaction. Looking to transition into new role by leveraging these transferrable skills to contribute effectively in a different environment.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
Playa Largo Resort & Spa - Autograph Collection
10.2024 - Current
- Welcome each new arrival pleasantly and confirm reservations and identification.
- Collect room deposits, fees, and payments.
- Maintain accurate records of guest information, payments, and reservations using hotel management software systems.
- Provide exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Maintained clean and organized front desk areas to uphold polished company image.
- Assisted in training new front desk agents, sharing best practices and procedures.
Pool Attendant
Playa Largo Resort & Spa - Autograph Collection
10.2023 - 10.2024
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Moved umbrellas and lounge chairs at request of guests.
- Assisted in setting up and breaking down equipment for special events held at the pool area.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Collected and replenished pool towels while monitoring inventory to minimize loss.
- Enhanced pool safety by enforcing pool rules and regulations diligently.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06-2022
Skills
- Customer service
- Guest services
- Problem-solving skills
- Guest amenities
- Hospitality services
- Cash handling
- Training and mentoring
- Fluent in Spanish and English
- Team supervision
Accomplishments
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- Supervised my team as a pool attendant.
- Documented and resolved multiple issues guests had with their rooms which led to happy and satisfied guests
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Front Desk Agent
Playa Largo Resort & Spa - Autograph Collection
10.2024 - Current
Pool Attendant
Playa Largo Resort & Spa - Autograph Collection
10.2023 - 10.2024
High School Diploma -
Penn Foster Career School
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