Rouzanna Mkrtchyan
Glendale,CA
Summary
Client-focused Eligibility Worker with a background in authorizing expenditures for eligible benefits recipients. A determined employee with over 17 years spent coordinating application processes to meet required timeframes.
Bilingual individual manages large caseloads while maintaining a high attention to detail. An astute Eligibility Worker offering extensive program eligibility knowledge.
Detail-oriented team player with organizational skills. Ability to handle multiple projects simultaneously with a accuracy.
Overview
19
19
years of professional experience
Work History
Eligibility Worker
DPSS
01.2007 - Current
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients in understanding complex program requirements.
- Supported colleagues during periods of high workload volume.
- Maintained confidentiality at all times while handling sensitive client data.
- Monitored caseloads closely to ensure timely action was taken.
- Assisted clients with completion of applications and paperwork.
Medical Biller, Collector
Certified Heartcare Network
03.2005 - 01.2007
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
- Posted payments and collections on regular basis.
- Accurately entered patient demographic and billing information in billing system.
Education
Master of Science - Computer Science And Programming
National Polytechnic University of Armenia
Yerevan, Armenia06.1991
Skills
Written and verbal communication
Application processing
Appointment Scheduling
Policy Knowledge
Telephone Etiquette
Verbal Communication
Interviewing
Languages
Armenian
Full Professional
Russian
Professional Working
Timeline
Eligibility Worker
DPSS
01.2007 - Current
Medical Biller, Collector
Certified Heartcare Network
03.2005 - 01.2007
Master of Science - Computer Science And Programming
National Polytechnic University of Armenia
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