Rovell Nelson
Sterling
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Security Operations manager
Allied Universal Security Services
Reston
12.2025 - Current
- Interviews and hires qualified applicants to fill open post positions in a proactive and timely manner, following company interviewing guidelines. Also regularly evaluates low-performing employees for replacement, or transfer.
- Makes initial/conditional job offers (for new employees) and job transfers (for existing employees) using company forms and procedures, offering rates, schedules and benefits in alignment with post contract requirements.
- Maintains and publishes weekly Open Post List and actively manages job openings within division/branch.
- Creates, modifies and manages post schedules in Winteam to ensure adequate coverage at all times.
- Ensures all positions are staffed according to contract requirements and effectively manages branch overtime through proper scheduling and staffing.
- Managed applicant pool to ensure timely filling of vacancies.
- Resolves payroll discrepancies in a timely and efficient manner.
- Follows all company policies regarding timekeeping procedures, meal and rest period breaks are properly documented and conduct weekly audits of timekeeping records to ensure accuracy.
- Processes requests for final paychecks, anniversary bonuses and other pay related issues.
- Acts as a Company representative in such matters as unemployment hearings, workers’ compensation hearings/depositions, union meetings, state agency activities, depositions, and other related liability matters.
- Conduct disciplinary and counseling sessions with Security Professionals as needed in a proactive and professional manner.
- Initiates termination procedures as needed for voluntary and involuntary separations. Execute termination meetings as necessary and complete all follow-up documentation according to company standards.
- Prepares and runs all required reports reviews in a timely manner with management team and takes appropriate action as necessary to address any report discrepancies or operational issues.
Unarmed Lead Site Security Supervisor
Allied Universal Security Services
Loudoun County
09.2025 - 12.2025
- Supervise and train security personnel for site operations and customer service excellence.
- Oversee daily access control, video surveillance, and alarm monitoring activities within the data center.
- Conduct vulnerability assessments and implement corrective action plans.
- Manage vendor access, equipment maintenance recommendations, and security upgrades within the data center.
- Coordinate emergency responses and liaise with law enforcement.
- Ensure compliance with all organizational and regulatory security policies.
- Conduct emergency drills on a quarterly basis.
- Coordinate with GSOC staff on managing facility alarms.
Captain of Security Government contract/ Armed Position
Allied Universal Security Services
Loudoun County
03.2024 - 09.2025
- Supervise security officers’ duties on their post.
- Monitor security cameras and alarm systems.
- Interacts with local law enforcement agencies as required.
- Train new staff on policies and procedures.
- Participate in daily meetings with upper management and clients of the contract.
- Tracking employee DCJS renewal dates and in-service certifications.
- Setting up site cell phones to work with the electronic security patrol and clock in systems.
- Assist management with recruiting, screening, and interviewing candidates for open positions.
- Investigate security officers’ misconduct on client property and take appropriate action.
- Conduct post site inspections to ensure only authorized equipment is on site.
- Review all incident reports to ensure they’re properly submitted without errors.
- Manage scheduling, ensure posts are covered without relying on overtime.
- Serve as acting manager in the absence of security manager.
Lieutenant of Security Operations Center Government contract/ Armed Position
Allied Universal Security Services
Fairfax
07.2023 - 03.2024
- Supervise security officers and supervisors on shift.
- Oversee daily schedules and assignments of security staff.
- Addresses complaints and resolves problems.
- Interacts with local law enforcement agencies as required.
- Train new staff on policies and procedures.
- Assist in operating the timekeeping system.
- Incident logging and reporting.
- Monitor security cameras and alarm systems.
- Answer calls from concerned government employees on security issues.
- Security Systems Quality Assurance (Submission of work orders).
Security Operations Manager
Security Associates International LTD
Arlington
03.2023 - 06.2023
- Creating and maintaining the daily/weekly/monthly security officer and site schedules.
- Managing the security patrol electronic system that tracks security officer's clock in/out times.
- Setting up and maintaining sites within the electronic security patrol system.
- Setting up site cell phones to work with the electronic security patrol system.
- Tracking employee DCJS renewal dates.
- Setting up DCJS classes for employees.
- Working with vendors for supplies and services.
- Assisting ownership with recruiting, screening and interviewing candidates.
- Indoctrinating and providing uniforms for new employees.
- Recruit new employees to help staffing levels.
Captain of Security Operations Center Government contract / Armed Position
Allied Universal Security Services
Fairfax
11.2022 - 03.2023
- Supervise over 160 security officers and supervisors under command.
- Oversee daily schedules and assignments of security staff.
- Report violations from staff to management and assist in disciplinary actions.
- Incident logging and reporting.
- Security Systems Quality Assurance (Submission of work orders).
- Open Post review and Attendance Tracking.
- Monitor security cameras and alarm systems.
- Interacts with local law enforcement agencies as required.
- Instruct officers to enforce parking regulations and issue summons to violators.
- Participate in daily meetings with upper management.
- Answer high volume calls from concerned government employees on security issues.
- Addresses complaints and resolves problems.
- Train new staff on policies and procedures.
Correction Officer
New York City Department of Corrections
East Elmhurst
06.2016 - 09.2022
- Supervise inmates in a housing area.
- Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.
- Initiated disciplinary action when necessary, following established procedures for documenting violations and infractions.
- Conducted investigations into incidents involving inmates, gathering evidence and interviewing witnesses.
- Conduct proper counts of inmates, keys and tools in area of responsibility.
- Maintain a safe environment for all inmates, uniform staff and civilians.
- Respond to emergency alarms when needed.
- Manage jail facility activity logbooks.
- Supervised inmate activity and ensured compliance with facility rules.
- Documented incidents and maintained accurate reports as per department guidelines.
- Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Transported prisoners between jails, courts, medical facilities.
Investigator Duties
New York City Department of Corrections
East Elmhurst
08.2019 - 09.2022
- Investigate misconduct of uniform and civilian staff.
- Review excessive use of force incidents.
- Review firearms regulation violations.
- Erroneous inmate discharges violations.
- Improper outside employment violations.
- Investigate allegations against both staff and inmates involving sexual abuse and assaults.
- Testify before administrative tribunals and criminal court.
- Conduct joint investigations with city, state, and federal agencies to combat criminal acts by staff members working in the correctional facilities.
- Conducted thorough investigations into allegations of misconduct and fraud.
- Prepared detailed reports summarizing findings for legal and regulatory compliance.
- Maintained confidentiality of sensitive information throughout investigation processes.
- Utilized case management systems to track progress and documentation efficiently.
- Followed up on leads obtained through interviews or other sources.
AUXILIARY POLICE OFFICER
New York City Police Department
Brooklyn
10.2013 - 09.2016
- Uniform patrols in residential and commercial areas.
- Assist in traffic and pedestrian control/ community policing.
- Patrol of housing developments/ house of worship patrols.
- Assist in crime prevention programs such as combat auto theft, terrorism awareness and burglary observations.
Patrol Officer
Parkchester Police Department
Bronx
04.2015 - 06.2016
- Respond to emergencies such as medical or crime in progress: burglaries, robberies and assaults.
- Make warrantless arrests to violators of the law.
- Process arrestees into the booking system.
- Investigate complaints, disturbances, and alarms/ write reports for court documentation.
- Conduct uniform foot and vehicle patrols on city streets and residential buildings.
- Trained in dispatching operations and monitoring CCTV systems.
- Issue civil and criminal summonses.
- Enforce traffic laws, issue citations, direct traffic, manage auto accidents.
- Conduct initial crime scene investigations: document and collect evidence, interview witnesses, photograph scenes, identify hazards, set scene boundaries and maintain chain of custody of all items.
- Transported prisoners between jails, courts, medical facilities.
- Assisted with crowd control at special events or protests.
- Collaborated with other law enforcement agencies on joint operations and investigations.
Security Officer
SOS Security Incorporated
New York
07.2012 - 04.2015
- Monitor and authorize entrance and departure of employees, visitors, and other people to guard against theft and maintain security of premises.
- Write reports of daily activities and irregularities such as property damage, theft, or unusual occurrences.
- Also answer alarms and investigate disturbances.
- Call police or fire departments for emergencies, such as fire or presence of unauthorized persons.
Education
Associate of Applied Science Degree - Criminal Justice
ASA College
Brooklyn, NY04-2013
Skills
- MS Office: Word
- MS Office: Excel
- MS Office: PowerPoint
- MS Office: Outlook
- Knowledge of criminology
- Knowledge of criminal justice system
- Active learning and listening skills
- Critical thinking skills
- Flexible and adaptability
- Responsible
- Organized
- Dependable
- Excellent written and verbal communication skills
- Type 60 WPM
- Ability to work independently
- Knowledge of HR software Winteam
- Knowledge of HR software Tracktic
- Safety and security procedures
- Security team leadership
- Schedule management
- Emergency response
References
Available Upon Request
Certifications
- VA DCJS ID# 99-707564/ RE-1087152, Registered armed and unarmed security officer.
- Certified in utilizing expandable baton.
- Certified in handcuffing procedures.
- Certified in utilizing chemical agents.
- CPR AED and First Aid certified in adult, child, and infant care., 2658330
- Certified notary public in the Commonwealth of Virginia., 11/30/27
- Interim Secret Clearance obtained 4/2026
Timeline
Security Operations manager
Allied Universal Security Services
12.2025 - Current
Unarmed Lead Site Security Supervisor
Allied Universal Security Services
09.2025 - 12.2025
Captain of Security Government contract/ Armed Position
Allied Universal Security Services
03.2024 - 09.2025
Lieutenant of Security Operations Center Government contract/ Armed Position
Allied Universal Security Services
07.2023 - 03.2024
Security Operations Manager
Security Associates International LTD
03.2023 - 06.2023
Captain of Security Operations Center Government contract / Armed Position
Allied Universal Security Services
11.2022 - 03.2023
Investigator Duties
New York City Department of Corrections
08.2019 - 09.2022
Correction Officer
New York City Department of Corrections
06.2016 - 09.2022
Patrol Officer
Parkchester Police Department
04.2015 - 06.2016
AUXILIARY POLICE OFFICER
New York City Police Department
10.2013 - 09.2016
Security Officer
SOS Security Incorporated
07.2012 - 04.2015
Associate of Applied Science Degree - Criminal Justice
ASA College