Highly-motivated team leader with excellent communication and organizational skills. Proven experience in managing daily operations, driving customer satisfaction, and achieving results. Strong work ethic, adaptability, and exceptional interpersonal skills. Able to work independently and quickly acquire new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Operations Manager
Inter-Con Security Systems, Inc.
Pasadena, CA
06.2022 - 09.2024
Maintained operational standards throughout the day by completing opening, closing and shift change functions.
Oversaw scheduling for shifts and events, resulting in decreased overtime expenses.
Managed team workflow by defining objectives, scheduling duties and setting priorities.
Analyzed KPI data to ensure team optimization.
Optimized productivity by implementing and maintaining SOPs for workplace procedures through documentation.
Executed end-to-end staffing solutions like sourcing, interviewing, orientating and educating new hires along with implementing corrective measures when needed.
Proactive approach in investigating and minimizing the impact of security breaches.
Successfully oversaw bi-weekly payroll processes, created consistent schedules and addressed rule infractions promptly.
Oversaw the effective implementation of physical and security technology programs such as CCTV, access control, security lighting, gate systems while ensuring a smooth incident management process.
Educated and informed newly recruited security personnel about safety protocols and corporate standards.
Security Officer
Wisdom Protective Services
Westbury, NY
10.2016 - 04.2022
Highly skilled at preventing unauthorized access to premises by vigilant patrolling.
Recorded all security incidents and provided comprehensive reports to WPS.
Implemented proactive measures to enhance security protocols and maintain a safe environment for employees and visitors.