Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Preference
Timeline
Generic
Open To Work

Hollie Clutter

HILLIARD

Summary

Dynamic Operations Manager skilled in performance management, employee relations, and problem-solving. Achievements include reducing processing time and increasing employee retention through effective training and mentoring programs.

Results-driven Operations Manager with a strong focus on streamlining workflows and enhancing efficiency. Proven ability to lead teams, improve service delivery, and achieve high customer satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Operations Manager for Security

Anchor Security & Logistics
Columbus, OH
05.2018 - Current
  • Streamlined operational workflows, enhancing efficiency and reducing processing time.
  • Led cross-functional teams to improve service delivery and customer satisfaction.
  • Implemented inventory management systems, optimizing stock levels and reducing waste.
  • Developed training programs for staff, increasing team competency and performance.
  • Oversaw compliance with safety regulations, ensuring a secure working environment for all employees.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths. Head Scheduler
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Property Manager

EMH Elite Management
Hackensack, NJ
06.2020 - 08.2022
  • Managed property operations, ensuring compliance with local regulations and standards.
  • Developed and implemented maintenance schedules, optimizing property upkeep and tenant satisfaction.
  • Oversaw tenant relations, resolving issues promptly to maintain high retention rates.
  • Conducted regular property inspections, identifying areas for improvement and cost-saving opportunities.
  • Collaborated with leasing teams to create marketing strategies that increased occupancy rates.
  • Analyzed financial reports to drive budgetary decisions and enhance profitability of managed properties.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
  • Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
  • Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
  • Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
  • Enhanced security measures, significantly reducing incidents on property premises.
  • Implemented energy-saving initiatives, resulting in cost savings and environmental benefits.
  • Fostered positive relationships with tenants and property owners, leading to high retention rates.
  • Coordinated with legal counsel to handle eviction processes smoothly and professionally.
  • Streamlined rent collection processes, significantly reducing late payments.
  • Developed and implemented comprehensive property maintenance plan, leading to increase in property values.
  • Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
  • Conducted regular property inspections to preemptively identify and address maintenance needs.
  • Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
  • Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
  • Collected and maintained careful records of rental payments and payment dates.
  • Kept properties in compliance with local, state, and federal regulations.
  • Communicated effectively with owners, residents, and on-site associates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Coordinated appointments to show marketed properties.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.

Education

CPTH - Pharmacy

Sanford–Brown
Middleburg Heights, Ohio
05-2014

Trade School - Business Professional of America

Auburn Career Center
Painesville, OH
06-1992

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operations monitoring
  • Decision-making
  • Employee relations and conflict resolution
  • Planning and implementation
  • Staff training
  • Staff management
  • Management
  • Operations oversight
  • Policies and procedures implementation
  • Performance monitoring
  • Employee motivation
  • MS office
  • Maintaining compliance
  • Goal setting
  • Interpersonal communication
  • Client relationships
  • Workflow optimization
  • Strategic planning
  • Project leadership
  • Schedule management
  • Performance management
  • Health and safety compliance
  • Workforce management
  • Client relations
  • Continuous improvements
  • Organizational management
  • Onboarding and orientation
  • Logistics management
  • Customer retention
  • Assignment delegation
  • Work flow planning
  • Business administration
  • Business planning
  • Incidents management
  • Risk management
  • Purchasing and procurement
  • Performance evaluations
  • Change management

Accomplishments

  • Saved the company approximately $ 2,000 monthly by cutting overtime an training more guards to be able to be promote and crossed trained to work multiple location an site
  • Promoted to Operations Manager after 2 years with the company.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 100+ staff members.

Certification

CPR Certification License - 2027

Languages

English
Professional Working

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid

Salary Range

$45000/yr - $140000/yr

Timeline

Property Manager

EMH Elite Management
06.2020 - 08.2022

Operations Manager for Security

Anchor Security & Logistics
05.2018 - Current

CPTH - Pharmacy

Sanford–Brown

Trade School - Business Professional of America

Auburn Career Center