Isabel Lopez Sanchez
KENDALIA,TX
Summary
Proven leader in transportation logistics, adept at fleet management and route optimization, significantly enhancing operational efficiency at Statewide Patrol. Excelled in teamwork and collaboration, driving high customer satisfaction and team performance. Mastered multitasking and problem-solving, ensuring seamless supply chain operations. Skilled in leveraging organizational skills for peak performance, with a keen eye for detail.
Overview
7
7
years of professional experience
Work History
Transportation Operations Manager
Statewide Patrol
12.2023 - Current
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Established a positive work culture that promoted teamwork, accountability, and open communication among employees at all levels within the organization.
- Conducting regular audits, training sessions, and updating company policies.
- Streamlined communication between departments to facilitate smooth operations and timely deliveries.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Transportation Operations Specialist
Dollar General TOC
06.2023 - 12.2023
- Optimized transportation routes and implementing strategic planning, resulting in reduced transit times.
- Trained new employees on company policies and procedures to facilitate smooth onboarding and foster teamwork within the department.
- Implemented cost control measures for transportation operations, reducing overall expenses without compromising service quality.
- Managed drivers to ensure timely deliveries and adherence to safety protocols, promoting customer satisfaction.
- Be a liaison between delivery drivers and stores including but not limited to managers, supervisors and store directors.
Transportation Customer Service Representative
Echo Global Logistics
01.2023 - 04.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Billing Clerk
Bridgestone Americas
10.2019 - 04.2020
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
Customer Logistics Manager
Ryder Logistics
12.2017 - 05.2019
- Provided exceptional customer support by addressing inquiries promptly, tracking orders diligently, and providing updates proactively.
- Evaluated vendor performances regularly against established metrics to maintain high-quality services throughout the entire supply chain.
- Facilitated cross-functional collaboration between departments to improve overall logistics operations.
- Conducted regular performance reviews, resulting in a highly motivated and efficient team of logistics professionals.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Education
High School Diploma -
Romeoville High School
Romeoville, IL06.2001
Skills
Fleet Management
Route Optimization
Route Planning
Teamwork and Collaboration
Customer Service
Time Management
Problem-Solving
Attention to Detail
Problem-solving abilities
Multitasking Abilities
Reliability
Organizational Skills
Timeline
Transportation Operations Manager
Statewide Patrol
12.2023 - Current
Transportation Operations Specialist
Dollar General TOC
06.2023 - 12.2023
Transportation Customer Service Representative
Echo Global Logistics
01.2023 - 04.2023
Billing Clerk
Bridgestone Americas
10.2019 - 04.2020
Customer Logistics Manager
Ryder Logistics
12.2017 - 05.2019
High School Diploma -
Romeoville High School
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