Rovetta Edwards
Raleigh,North Carolina
Summary
Results-oriented business leader with more than 10 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Adept at streamlining processes for efficiency and productivity. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company.
Overview
13
13
years of professional experience
1
1
Certification
Work History
NA Services Operations Manager / IT Advisory
Lenovo
Morrisville, NC
08.2018 - Current
- Serve as the Operational point person in support of the Professional and Managed services routes to market
- Build and own end to end workflow and drive process optimization
- Manage delivery of timely and accurate BMS measurement reporting
- Build and distribute cadence documentation for Services organization and Relationship segment interlocks
- Drive Tower 2 and Tower 3 interlocks with Services Sales Leadership and Services sales teams
- Interface with teams on topics of revenue commitments, sales book of account alignments, supply chain priorities, sales attainment, and financial recognition
- Analyze and understand trends in key metrics, and drive corrective actions and investigations
- Perform analysis around historical trends for futures predictions
- Control supporting material for internal communication (ie Quarterly Operational Reviews, Deep Dives, etc)
- Manage Operations projects for the Services Team - Drive ownership and follow-through of actions and activities
Technical Project Manager & Agile Scrum Master
Lenovo
Morrisville, NC
05.2016 - 08.2018
- Manage multiple Agile Scrum teams from concept to implementation from medium to complex strategic and global releases of new software development in a fast paced highly collaborative environment
- Support and educate Product Owner with respect to grooming and managing product backlog
- Schedule and facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, feature presentations
- Help Scrum team understand and use self-management and cross-functionality
- Foster communication and productive relationships with Product Owners, team members and other stakeholders
- Facilitate operational work in a transparent, collaborative manner using Agile Scrum or similar framework
- Remove varying impediments to progress and resolve team conflicts and protect the team from outside distractions
- Drive continuous deployment and development, automation, and life-cycle support
- Manage Business Partner relationships and negotiate contracts to onboard SaaS solutions
Business Process & Services Enablement Manager
Lenovo
Morrisville, NC
12.2010 - 05.2016
- Managed and enabled PCG and DCG custom services portfolio
- Managed and tracked Professional and Factory services pipeline assignments
- Designed and facilitated Pre-Sales Services Pipeline management education
- Engineered, implemented and audited business processes
- Created business and I/T strategies and deploy projects
- Managed Agile Scrum team from concept to implementation for medium to complex strategic and global releases of new software development in a fast paced highly collaborative environment
- Helped with the introduction and adoption of Agile values, principles, methods and practices
- Supported and educated Product Owner with respect to grooming and managing product backlog
- Scheduled and facilitated sprint planning, daily scrums, retrospectives, stakeholder interlocks, feature presentations
- Worked with Scrum team to remove impediments blocking the completion of work or commitments
Inside Sales Representative - Public Sector
Lenovo
Morrisville, NC
04.2010 - 12.2010
- Supported Public Sector acquisition and retention accounts
- Discovered sales opportunities
- Sold benefits of full catalogue of products and selling against the competition
- Configured, priced, negotiated, and quoted sales solutions
- Provided proactive follow –up
- Provided Account Support and Product management
- Forecasted weekly and opportunity management
- Presented hardware portfolio
- Penetrated, acquired and transitioned sales opportunities
Inside Sales Support Representative
Lenovo
Morrisville, NC
07.2009 - 04.2010
- Aided with MAX and SAP pricing and End of Life(EOL) parts
- Coordinated with teams on MAX Admin requests, post ships, SAP order replacement, and Warranty and entitlement cases
- Processed 1st Unit Deep Discount requests PAB letters
- Owned and managed order management requests
- Analyzed Sales data and offered solutions
- Managed SAP and MAX returns
- Owned and resolved medium to complex cases
Education
BBA - Business Administration And Management
Savannah State University
Savannah, GA12.1995
Skills
- Performance Assessment
- Administrative Management
- Team Leadership
- Sales Tracking
- Data Analysis
- Customer Service Management
- Employee Motivation
- Multitasking and Prioritization
Certification
- Certified Scrum Master, Scrum Alliance - 2016
- Scrum Project Owner, International Scrum Institute - 2015
Timeline
NA Services Operations Manager / IT Advisory
Lenovo
08.2018 - Current
Technical Project Manager & Agile Scrum Master
Lenovo
05.2016 - 08.2018
Business Process & Services Enablement Manager
Lenovo
12.2010 - 05.2016
Inside Sales Representative - Public Sector
Lenovo
04.2010 - 12.2010
Inside Sales Support Representative
Lenovo
07.2009 - 04.2010
BBA - Business Administration And Management
Savannah State University