Rowaid Abdulmaseeh
Madison Heights,MI
Summary
I am an outgoing, creative, goal-oriented, and resourceful person with a growing academic hunger. I take interest in human resources planning, conflict resolution, and societal dynamics to further my skills as an HR.
Overview
10
10
years of professional experience
Work History
Personal Banker
Fifth Third Bank
Southfield, MI
05.2024 - Current
- Opening accounts
- Customer outreach
- Phone calls
- Teller line work
- Transactions
- Cash handling
- Loans/credit cards/ mortgages
- Wires
- Customer service
Member Service Representative
Alliance Catholic Credit Union
Rochester Hills, MI
03.2023 - Current
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
- Greeted customers in a friendly and professional manner.
- Opened new accounts.
- Sent out domestic/international wires.
- Dealt with online banking with members and created them new accounts.
- Opened/ closed CD’s.
- Suggested mortgages/ IRAS/ LPL services.
- Created events at branch level for business development.
- Always went above and beyond with members experience.
- Team work was one of my priorities.
- Opened branch daily and ensured all safety protocols were followed.
- Operated cash registers accurately and efficiently during peak hours of business.
Sales Associate
Zara
Troy, MI
10.2022 - 03.2023
- Answered product questions with up-to-date knowledge of sales and promotions.
- Adhered to company initiatives and achieved established goals.
- Helped customers find specific products, answered questions and offered product advice.
- Assessed customer needs to provide assistance and information on product features.
Manager/Key Holder
Blite Fashion
Sterling Heights, MI
01.2021 - 08.2022
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Assisted with proactive management of inventory investments and identified stock issues that inhibited business success.
- Operated cash register.
- Helped customers with all their needs and made sure that they had the best experience at the store.
Receptionist
Planet Fitness
Shelby Township , MI
03.2018 - 02.2020
- Collated, bound and stored computer-generated reports.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Assisted customers with their monthly payments, signing up for memberships, upgrading, downgrading, and cancelations.
Receptionist
Dallo Law Group
Birmingham, MI
01.2017 - 02.2018
- Collated, bound and stored computer-generated reports.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
- Investigated and analyzed client complaints to identify and resolve issues.
Cashier
Meijer
Madison Heights, MI
05.2015 - 05.2016
- Discounted purchases by scanning and redeeming coupons.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
Education
MBA - Human Resources Development
Walsh College
Troy, MI04-2026
Bachelor of Arts - Philosophy
Oakland University
Aurburn Hills, MI05.2022
Bachelor of Arts - Philosophy
Sacred Heart Major Seminary
Detroit , MISkills
- Critical Thinking
- Customer service
- Team oriented
- Fast learner
- Excel sheet/ Word / Software
- Work in fast pace environment
- Member Experience
- Attracting new accounts
- Creative in events for business development
- Leadership
- Time management
- Training skills
- Creative
- Strong communication skills
Certificates
Syriac Coaching Program
- Leadership training for 6 months.
Business
- CEO and Founder of Legacy Fashion LLC
Online clothing business.
Language
- Arabic Fluent
- Aramaic Fluent
Timeline
Personal Banker
Fifth Third Bank
05.2024 - Current
Member Service Representative
Alliance Catholic Credit Union
03.2023 - Current
Sales Associate
Zara
10.2022 - 03.2023
Manager/Key Holder
Blite Fashion
01.2021 - 08.2022
Receptionist
Planet Fitness
03.2018 - 02.2020
Receptionist
Dallo Law Group
01.2017 - 02.2018
Cashier
Meijer
05.2015 - 05.2016
Bachelor of Arts - Philosophy
Oakland University
Bachelor of Arts - Philosophy
Sacred Heart Major Seminary
MBA - Human Resources Development
Walsh College