Sierra Green
218 Windsor Reserve Dr
Summary
Dynamic professional with expertise in claims investigation and critical thinking, honed at Progressive. Excelled in enhancing claim handling efficiency and driving customer satisfaction. Proven track record in settlement negotiation and decision-making, leveraging advanced communication skills to deliver tailored solutions. Highly motivated to foster growth and integrity in financial services.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Personal Banker
USAA Federal Savings Bank
Tampa, FL
10.2020 - Current
- Assisted clients with account inquiries and transactions, ensuring accurate and timely service.
- Educated members on banking products, enhancing customer understanding and engagement.
- Processed loan applications and conducted credit assessments to support lending decisions.
- Collaborated with team members to resolve customer issues, improving overall satisfaction levels.
- Maintained compliance with banking regulations, promoting a culture of integrity and security.
- Analyzed customer needs to recommend tailored financial solutions, driving relationship growth.
Claims Adjuster
Progressive
Riverview, FL
08.2014 - 10.2020
- Evaluated insurance claims to determine validity and coverage under policy terms.
- Conducted thorough investigations, gathering relevant documentation and statements from involved parties.
- Communicated effectively with clients to explain claim processes and resolve inquiries promptly.
- Analyzed loss reports and collaborated with underwriting teams to enhance claim handling efficiency.
- Reviewed medical records and repair estimates to assess damage accurately and ensure fair settlements.
Education
High School Diploma -
Penn Foster High School
Scranton, PA07.2014
Skills
- Critical thinking
- Claims investigation
- Active listening
- Highly motivated
- Claims processing
- Advanced oral and written communication skills
- Decision-making
- Settlement negotiation
- Caseload management
- Report writing
- Policy investigations
- Auto damage estimation
Certification
- Florida 6-20 All Lines Adjuster License
- Associate in Claims (AIC)
- Xactimate Level 1 Certification
- Customer Service Certification
Timeline
Personal Banker
USAA Federal Savings Bank
10.2020 - Current
Claims Adjuster
Progressive
08.2014 - 10.2020
High School Diploma -
Penn Foster High School