Rowan Cook
Edmond,OK
Summary
I'm a hard working, personable employee. I enjoy problem solving, creating puzzles, and finding solutions. I have mastered the rubik's cube. My fastest time is 9.8 seconds. I enjoy one on one interaction and helping people in any way I can. I also have been passionate about climbing for the past few years and I'm constantly striving to improve.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Best Buy
08.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Dasher
DoorDash
03.2023 - 08.2023
- Improved customer satisfaction by providing timely and accurate deliveries.
- Enhanced communication with customers through proactive updates on order status.
- Navigated efficiently through various delivery routes for expedited service.
- Maintained excellent ratings by consistently delivering orders in a professional manner.
Warehouse Worker
Metroshoe Warehouse
12.2022 - 05.2023
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Host/Lead Busser
The Sushi Bar
09.2021 - 11.2022
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Education
Programming Certificates And Licenses - Programming And Software Development
Francis Tuttle Technology Center - Rockwell
Oklahoma City, OK05.2024
High School Diploma -
Edmond Santa Fe
1901 W 15th St, Edmond, OK 7301305.2019
Skills
- Problem Solving
- Customer Service
- Teaching and Training
- Computer Proficiency
Timeline
Customer Service Representative
Best Buy
08.2023 - Current
Dasher
DoorDash
03.2023 - 08.2023
Warehouse Worker
Metroshoe Warehouse
12.2022 - 05.2023
Host/Lead Busser
The Sushi Bar
09.2021 - 11.2022
Programming Certificates And Licenses - Programming And Software Development
Francis Tuttle Technology Center - Rockwell
High School Diploma -
Edmond Santa Fe
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