Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Rowan Floyd

Saint Paul,MN

Summary

Dynamic customer service representative with exceptional people skills honed at Hy-Vee Inc. Recognized for creative a welcoming atmosphere and effectively managing time during stressful moments. A patient and encouraging teacher with a love for helping others and ensuring success while fostering positive interactions and creating a home for others.

Overview

3
3
years of professional experience

Work History

Barista

James Gang Coffeehouse
10.2023 - 09.2025
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Customer Service Representative

Hy-Vee
01.2023 - 10.2023
  • Collaborated with team members to address complex issues, enhancing service delivery.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Associate of Arts -

South Central College
Faribault, MN

Skills

  • Positive reinforcement

  • Friendly and outgoing

  • Clear communication

  • Active listener

  • Empathetic

Interests

  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Enjoy participating in yoga for overall physical and mental well-being

Timeline

Barista

James Gang Coffeehouse
10.2023 - 09.2025

Customer Service Representative

Hy-Vee
01.2023 - 10.2023

Associate of Arts -

South Central College

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