Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Rowan Slattery

Kailua-Kona,HI

Summary

Responsible worker skilled at taking care of guests while maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Bartender / Server

Cheeky Tiki
03.2023 - 08.2024
  • In-depth menu knowledge to make fitting recommendations for guests.
  • Ability to remain professional and multitask in high-pressure situations.
  • Worked to create a solution for unsatisfied guests, with the overall goal of them leaving happy.
  • Made guests feel welcomed and created relationships to ensure they have had a good experience overall.
  • Collected and organized daily till totals and tips to generate report for management.
  • Worked to develop guest relationships and assisting in generating repeat business by providing exceptional customer service.

Student

Big Island Beauty Academy
11.2023 - 04.2024
  • Worked at the reception desk, answering phone calls, making appointments, and doing assigned front desk duties.
  • Cleaning duties at the end of each day, working alongside my classmates to provide a very clean school and salon.
  • Delivered facials and skin treatments, waxes, advanced technology, and makeup applications under teacher supervision.
  • Lead client consultations.
  • Built relationships with guests to ensure they have a memorable and comfortable experience.
  • Planned and completed group projects, working smoothly with others.

Hostess

Ulu Lounge and Beach Tree Bar and Grill at Four Seasons Hualalai
01.2022 - 10.2023
  • Manage and make reservations through in person, OpenTable reservation system, and over the phone.
  • Adjust floor plans and flow of service to best fit guest and restaurant needs.
  • Provide friendly service to guests and try to meet all their needs.
  • Ability to remain professional in high-pressure situations.
  • Seat and accommodate guests in a timely manner, according to Forbes 5-star standards.
  • Perform a number of job duties to help the restaurant, beyond hosting skills.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.

Cashier / Barista

Kona Wave Cafe
Kailua Kona
05.2019 - 03.2022
  • Greeted and communicated with customers to take beverage and food orders, and offer recommendations based on taste preferences.
  • Learned excellent customer service and how to handle many situations with guests.
  • Back-of-house food prep.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Education

Kealakehe High School
Kailua Kona

Big Island Beauty Academy
Kailua Kona

Skills

  • Teamwork
  • Organized
  • Very detail oriented
  • Able to deal with a wide variety of customers
  • Prioritizing
  • Being very aware of what people need/want
  • Health codes compliance
  • Safe serving knowledge
  • Ordering Procedures
  • Marketing and sales experience
  • Outstanding customer service

Certification

  • Currently waiting to receive Esthetician License after pasing the NIC Esthetics theory test

References

  • Eugene Yi

808-729-1439 yieugene11@gmail.com

  • Thomas Worden

808-339-1122 tommyworden@gmail.com

  • Will Trammel

will.trammell@fourseasons.com

  • Megan Edwards 808-430-8574

megan.edwards@fourseasons.com

Timeline

Student

Big Island Beauty Academy
11.2023 - 04.2024

Bartender / Server

Cheeky Tiki
03.2023 - 08.2024

Hostess

Ulu Lounge and Beach Tree Bar and Grill at Four Seasons Hualalai
01.2022 - 10.2023

Cashier / Barista

Kona Wave Cafe
05.2019 - 03.2022

Kealakehe High School

Big Island Beauty Academy

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Rowan Slattery