Melany Salas
Orlando,FL
Summary
Highly skilled and experienced Bartender with a proven track record of providing exceptional customer service and creating a lively and inviting atmosphere. Proficient in a wide variety of mixology techniques and knowledgeable about different types of spirits and cocktails. Strong ability to multitask, prioritize, and remain calm in a fast-paced and high-pressure environment. Excellent communication and interpersonal skills, with a friendly and outgoing demeanor. Committed to delivering an outstanding bar experience to customers by ensuring their satisfaction and exceeding their expectations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
BARTENDER / SERVER
Wyndham Club Bonnet Creek
04.2024 - Current
- Serve beverages and food to guests, ensuring exceptional customer service and satisfaction
- Mix and serve creative cocktails, fostering a vibrant atmosphere
- Elevate guest experiences through attentive service and product knowledge
- Implement upselling techniques, driving beverage sales and guest satisfaction
- Craft innovative cocktails and deliver exceptional service, elevating guest experiences
- Streamline bar operations for improved efficiency and increased sales.
CUSTOMER SERVICE REPRESENTATIVE
Delta Air Lines
07.2021 - Current
- Assisted customers in-person, check in and boarding process safely and efficiently
- Managed a high volume of customer interactions, maintaining a professional and friendly demeanor to ensure positive customer experiences and satisfaction
- Resolved escalated customer complaints and concerns by addressing issues promptly and finding appropriate solutions
- Provided exceptional customer service by actively listening to customer inquiries and concerns, and resolving issues in a timely manner.
BARTENDER
Mango's Tropical Cafe
12.2015 - 09.2022
- Proven ability to multitask in a fast-paced environment, maintaining a clean and organized bar area while promptly serving multiple customers
- Proficient in handling cash transactions, accurately processing payments, and maintaining a balanced cash register
- Strong knowledge of mixology and ability to create a wide variety of cocktails, spirits, beers, and wine ensuring exceptional taste and presentation
- Extensive knowledge of cocktail recipes, and skilled in accurately and efficiently preparing and serving a wide variety of drinks
- Checking IDs and serving properly.
CUSTOMER SERVICE REPRESENTATIVE/SUPERVISOR
Delta Global Services
05.2011 - 07.2021
- Supervised a team of 10 customer service representatives, providing direct guidance, training, and performance evaluations to improve overall team efficiency
- Resolved customer inquiries and complaints in a timely and professional manner, ensuring a high level of customer satisfaction and retention
- Utilized customer feedback to identify areas of improvement and implemented training programs to enhance representatives' communication and problem-solving skills
- Assisted VIP customers such as NBA, NFL, and MLB players
- Provide excellence and high-class service.
BARTENDER
Marriott Vacation Worldwide
08.2015 - 01.2021
- Proactive in identifying and resolving customer issues, ensuring a high level of satisfaction and repeat business in a high volume bar
- Meticulous attention to detail, consistently maintaining cleanliness and organization of bar area and equipment
- Strong communication and customer service skills, ensuring a positive and enjoyable experience for patrons
- Maintain impeccable bar cleanliness and organization
- Ensure accurate inventory management and precise drink measurements for consistent quality.
Education
AA IN BUSINESS MANAGEMENT -
Valencia College
HIGH SCHOOL DIPLOMA -
Monarch High School
Skills
- Problem Solving Skills
- Teamwork
- Customer Service
- Flexibility
- Mixology
- Attention to detail
- Communication Skills
- Bilingual in English and Spanish
- Work well under stress and high volume environment
- Active Listening
Certification
- T.I.P.S Certification
- Food Handling Certification
- Bartending License
Timeline
BARTENDER / SERVER
Wyndham Club Bonnet Creek
04.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
Delta Air Lines
07.2021 - Current
BARTENDER
Mango's Tropical Cafe
12.2015 - 09.2022
BARTENDER
Marriott Vacation Worldwide
08.2015 - 01.2021
CUSTOMER SERVICE REPRESENTATIVE/SUPERVISOR
Delta Global Services
05.2011 - 07.2021
AA IN BUSINESS MANAGEMENT -
Valencia College
HIGH SCHOOL DIPLOMA -
Monarch High School
- T.I.P.S Certification
- Food Handling Certification
- Bartending License
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