Rowan Wilkie
Garden Grove,CA
Summary
Dynamic administrative assistant with a track record of facilitating effective communication across departments. Skilled in warm and enthusiastic customer service, contributing to improved operational efficiency and high customer satisfaction.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Umdasch UK
Oxfordshire, UK
11.2022 - 05.2024
- Managed calendar scheduling and coordinated meetings for senior management.
- Assisted in maintaining accurate records and documentation for various projects.
- Facilitated communication between departments to enhance workflow efficiency.
- Prepared reports and presentations using Microsoft Office Suite tools effectively.
- Responded promptly to inquiries, ensuring high levels of customer service satisfaction.
- Coordinated travel arrangements and itineraries for team members as needed.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Acting Teacher and Administrative Support
Stagecoach Performing Arts
Oxfordshire, UK
01.2020 - 08.2022
- Developed engaging lesson plans to enhance students' acting skills and foster creativity.
- Facilitated interactive workshops to encourage teamwork and collaboration among students.
- Provided constructive feedback on performances, promoting individual growth and confidence.
- Mentored aspiring actors in character development techniques and stage presence.
- Organized showcases that highlighted student achievements, enhancing community engagement with the arts.
- Carried out various administrative tasks to assist the school principal, making use of microsoft word and excel.
- Created & scheduled social media posts to improve awareness & community engagement.
Performer and Stage Manager
Studio63 Productions
Manchester, UK
07.2019 - 05.2022
- Delivered high-energy performances in various productions, engaging diverse audiences and enhancing show experiences.
- Collaborated with directors and producers to interpret scripts and develop character portrayals effectively.
- Assisted in costume fittings and makeup application, ensuring accurate representation of character designs.
- Participated in rehearsals, refining skills and adapting performances based on feedback from peers and directors.
- Developed creative ideas for promotional materials, enhancing visibility of productions within community events.
Lived Experience Advisory Forum Coordinator
The Gatehouse
Oxford, UK
02.2021 - 09.2021
- Coordinated program logistics, ensuring seamless execution of events and services.
- Developed and implemented outreach strategies to enhance community engagement.
- Managed scheduling and communication among team members for efficient workflow.
- Conducted training sessions, enhancing staff capabilities and service delivery standards.
- Analyzed program effectiveness, recommending improvements based on participant feedback.
- Led cross-functional teams in planning initiatives aligned with organizational goals.
- Facilitated partnerships with local organizations to expand service offerings and reach.
Tour Guide
Oxford Castle & Prison
Oxford, UK
09.2019 - 02.2020
- Conducted engaging historical tours, enhancing visitor experience and knowledge of Oxford Castle & Prison.
- Developed informative narratives that captivated diverse audiences and promoted cultural appreciation.
- Trained new tour guides on storytelling techniques and operational procedures to ensure consistency in delivery.
- Coordinated special events, collaborating with teams to create unique experiences for guests at the castle.
- Performed front desk customer service, to handle bookings, ticket purchase, museum offer enquiries, gift shop purchases, and some archive enquiries
- Initiated partnerships with local schools to promote educational programs, expanding outreach and engagement opportunities.
Witness Service Team Leader
Citizens Advice Bureau
Oxford, UK
08.2018 - 07.2019
- Carried out line management of a team of volunteers including recruitment, training and development, recording of time & activities, and performance evaluation.
- Organised volunteer schedules and rotas in conjunction with rapidly changing court needs and events.
- Made arrangements for witnesses based on complex interdependent court and partner agency documents.
- Liaised with partners and stakeholders
- Worked towards targets in terms of participation, feedback & referrals.
- Carryied out all administrative work for the service
- Led service team in delivering high-quality advice and support to clients.
- Mentored staff volunteers, enhancing their skills in client interaction and problem-solving.
Volunteering Coordinator
Keele Students' Union
Staffordshire, UK
03.2017 - 12.2017
- Coordinated events and activities, ensuring alignment with organizational goals and student needs.
- Developed communication strategies to engage students effectively through various channels.
- Managed logistics for programs, optimizing resource allocation to enhance participation rates.
- Collaborated with stakeholders to identify opportunities for program improvement and expansion.
- Acted as first point of contact for enquiries and bookings from students, university staff, and community partners.
- Utilised online management systems to log volunteer hours & skills gained, to count towards accredited volunteering awards.
Education
Associate of Arts - Classics
University of Manchester
Manchester, UKGED -
St Philip Howard Catholic Sports College
Glossop, United Kingdom06-2011
Modern History, Eng Lit, Governent & Politics
Pendleton Sixth Form College
Salford, UK06-2015
Skills
- Customer service
- Data entry
- Office administration
- Strong problem solver
- Documentation and recordkeeping
- Scheduling and calendar management
- Verbal communication, face to face and telephone
- POS use
- Report generation
- Excellent attention to detail
- Calm & positive problem solving under pressure
Timeline
Administrative Assistant
Umdasch UK
11.2022 - 05.2024
Lived Experience Advisory Forum Coordinator
The Gatehouse
02.2021 - 09.2021
Acting Teacher and Administrative Support
Stagecoach Performing Arts
01.2020 - 08.2022
Tour Guide
Oxford Castle & Prison
09.2019 - 02.2020
Performer and Stage Manager
Studio63 Productions
07.2019 - 05.2022
Witness Service Team Leader
Citizens Advice Bureau
08.2018 - 07.2019
Volunteering Coordinator
Keele Students' Union
03.2017 - 12.2017
Associate of Arts - Classics
University of Manchester
GED -
St Philip Howard Catholic Sports College
Modern History, Eng Lit, Governent & Politics
Pendleton Sixth Form College