Rowdy Bates
Portland,OR
Summary
Driven to exceed expectations, I leveraged technical troubleshooting and customer experience management skills at UBCO Bikes Ltd., enhancing client satisfaction and service functionality. My proactive approach in sales and technical support roles, coupled with a knack for swiftly resolving issues, significantly contributed to team success and customer loyalty.
Overview
6
6
years of professional experience
Work History
Global Technical Support Specialist
UBCO Bikes Ltd.
10.2021 - 10.2024
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Resolved 15+ technical support inquiries per day.
Sales and Service Representative
Wireless Source LLC.
03.2019 - 07.2021
- Drove team revenue totals by bringing in top sales numbers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Barista
Dutch Bros. Coffee LLC.
07.2018 - 03.2021
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
Education
High School Diploma -
Illinois Valley High School
Cave Junction, OR06.2018
Skills
- Software Debugging
- Technical Troubleshooting
- Hardware upgrades
- Remote Diagnostics
- Application installations
- Customer experience management
Timeline
Global Technical Support Specialist
UBCO Bikes Ltd.
10.2021 - 10.2024
Sales and Service Representative
Wireless Source LLC.
03.2019 - 07.2021
Barista
Dutch Bros. Coffee LLC.
07.2018 - 03.2021
High School Diploma -
Illinois Valley High School
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