ROWENA CRISOSTOMO
Ewa Beach,HI
Summary
Well-qualified sales professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Skilled in real estate sales and the hospitality industry, bringing valuable expertise to the table. Ready to leverage training and experience to tackle new professional challenges effectively.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Licensed Real Estate Agent
6035 Real Estate Group
11.2021 - 10.2023
- Prepared all necessary documents related to real estate transactions, ensuring compliance with legal requirements and industry standards.
- Coordinated inspections, appraisals, repairs, and other steps in transaction process as required by buyer or seller needs for smooth closings.
- Assisted clients in navigating complex real estate transactions, guiding them through every step of process.
- Negotiated favorable contract terms for clients by leveraging market knowledge and strong interpersonal skills.
- Maintained connections with clients to encourage repeat business and referrals.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Licensed Real Estate Agent
The Cutting Edge, Realtors
02.2020 - 11.2021
- Prepared all necessary documents related to real estate transactions, ensuring compliance with legal requirements and industry standards.
- Coordinated inspections, appraisals, repairs, and other steps in transaction process as required by buyer or seller needs for smooth closings.
- Assisted clients in navigating complex real estate transactions, guiding them through every step of process.
- Negotiated favorable contract terms for clients by leveraging market knowledge and strong interpersonal skills.
- Maintained connections with clients to encourage repeat business and referrals.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Spa Reservationist
The Broadmoor
08.2019 - 08.2020
- Receive all guests and calls into spa and convert as many as possible to reservations for services and/or packages; to maintain efficient operation of service schedule via accurate appointment taking and superior guest service and to operate point-of-sale system and balance daily sales
- Streamlined reservation processes for increased accuracy and reduced errors.
- Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Sales Manager
Blue Hawaiian Helicopters
07.2011 - 06.2019
- Managed various trade show booths to include IMEX from
- Built business relations through different vendor networks and making follow up communication
- Organized and managed extremely complex air charters for groups ranging in size from individual private tours through large corporate events across five company locations
- Acted quickly and concisely in rapidly changing environments, using judgment to identify and analyze threats
- Built and executed sales contract
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Worked with high-end clients to understand requirements and provide exceptional customer service
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and record keeping of administrative and financial files
- Maintained and processed invoices and deposits
- Responded to client questions, issues and complaints and implemented appropriate solutions.
Concierge
Mauna Kea Beach Hotel
12.2008 - 07.2011
- Worked closely with guests, some VIPs with high degree of respect for privacy.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Coordinated transportation arrangements for guests, ensuring timely arrivals and departures.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Delivered messages, mail and packages left for guests and hotel facilities in timely manner.
- Collaborated with various team members to ensure guest requests were addressed appropriately and timely.
Service Desk
Tyler Technologies
09.2022 - Current
- Process a high volume of incoming customer inquiries promptly and efficiently through unscripted telephone, email and chat conversations.
- Resolve incoming inquiries regarding login issues, billing issues, technical problems, service questions, and other general concerns.
Education
High School Diploma -
Honokaa High School
Honokaa, HI06.2002
Associates in Nursing -
UH Community College
Skills
- Customer Service: Dedication to providing exceptional customer service throughout sales process and post-purchase, ensuring customer satisfaction and fostering referrals
- Results Orientation: Focus on achieving and exceeding sales targets, with proactive mindset to drive revenue growth and contribute to success of team
- Resilience and Persistence: Capacity to handle rejection and setbacks positively, maintaining
- Relationship Building: Skill in cultivating strong relationships with prospects, fostering trust and rapport to guide them through sales process
Certification
- Licensed Realtor in Hawaii - March 2024
- Licensed Realtor in Colorado - February 2020 - Present
Timeline
Service Desk
Tyler Technologies
09.2022 - Current
Licensed Real Estate Agent
6035 Real Estate Group
11.2021 - 10.2023
Licensed Real Estate Agent
The Cutting Edge, Realtors
02.2020 - 11.2021
Spa Reservationist
The Broadmoor
08.2019 - 08.2020
Sales Manager
Blue Hawaiian Helicopters
07.2011 - 06.2019
Concierge
Mauna Kea Beach Hotel
12.2008 - 07.2011
High School Diploma -
Honokaa High School
Associates in Nursing -
UH Community College
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