Rowena Morada - Aquino
South San Francisco,CA
Summary
Dynamic professional with over 10 years of experience supporting senior-level executives and management teams in the banking industry. Proven ability to quickly absorb and retain new information and procedures, complemented by a strong work ethic. Highly organized and detail-oriented, with expertise in MS Office applications and a talent for building relationships across all levels of business and management. Committed to enhancing operational efficiency and driving success through exceptional administrative support.
Overview
28
28
years of professional experience
Work History
Lead Associate
Knighted Ventures, LLC
San Bruno, CA
03.2021 - Current
- Enforces company policies (e.g. dress code, attendance, table protocols)
- Directs staffing strategies to align with casino demand and enhance service delivery.
- Facilitates pre-shift meetings to update associates on company and casino changes. Supports team communication by sharing important information. Assists in maintaining awareness of operational updates among staff.
- Builds strong rapport with the team members and casino staff through positive attitude and attentive response.
- Evaluates associate performance, providing constructive feedback for continuous improvement.
- Facilitates training for associates to enhance skill development.
- Monitors gaming section effectively to avoid oversight.
Banking Associate
PT Gaming
04.2012 - 04.2020
- Maintained and displayed a friendly, courteous and professional attitude toward customers, casino personnel and fellow employees
- Provided funds when designated as the banker during the pay of the game
- Constantly monitored the table ensuring banking and betting procedures are followed
Account Officer
Maybank Philippines
11.2007 - 06.2011
- Coordinated with accredited agents, branches, and clients on document compliance for loan release and account review.
- Analyzed and evaluated loan applications for approval of authorized signatories
- Assisted clients in accomplishing required bank documents for loan release
- Handled clients’ inquiries and resolved clients’ complaints
Account Officer; Personal Banker/Teller
RCBC Savings Bank
07.1998 - 11.2007
- Promoted from loan closing assistant wherein completeness and accuracy of all required loan document has been managed
- Prepared spreadsheets for financial analysis
- Prepared Company Accreditation Memorandum (CAM) subject for the approval of Consumer Lending Head/ Loan Committee/ Executive Committee
- Screened, encoded, evaluated and recommended approval of individual salary loan availments of employees of accredited companies
Education
Bachelor of Science - College of Commerce Major in Banking & Finance
Adamson University
Manila, Philippines03.1998
Skills
- Operations management
- Client relationship management
- Staff training
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Active listening
- Effective communication
- Decision-making
- Relationship building
- Task prioritization
Timeline
Lead Associate
Knighted Ventures, LLC
03.2021 - Current
Banking Associate
PT Gaming
04.2012 - 04.2020
Account Officer
Maybank Philippines
11.2007 - 06.2011
Account Officer; Personal Banker/Teller
RCBC Savings Bank
07.1998 - 11.2007
Bachelor of Science - College of Commerce Major in Banking & Finance
Adamson University