Summary
Overview
Work History
Education
Contact - Skills
References
Timeline
Generic

ROWENA RAMOS

Las Vegas,NV

Summary

Lead Count Team Attendant - Red Rock Casino

Overview

8
8
years of professional experience

Work History

Guest Slot Ambassador

Palace Station Casino
LAS VEGAS, NV
11.2023 - Current
  • Maintains floor presence to provide prompt service to meet established service standards while roaming an assigned section and conducting cash transactions with guests in a prompt and accurate manner.
  • Greeted customers and provided them with information about the gaming machines.
  • Collected money from players and paid out winnings when necessary.
  • Assesses and fixes minor machine and printer repairs, replaces ticket paper, verifies machine claims and information to determine outcome claim: notifies supervisor when necessary.
  • Verifies accuracy of large transactions and tax paperwork along with accurately identifying wining guest while paying single jackpots.
  • Respond to player needs for change, service calls, or jackpot pays in a prompt and friendly manner.

Lead Count Team Attendant

Red Rock Casino
Las Vegas, NV
04.2016 - 11.2023
  • Responsible for the Bill Validator drop, Table Games and Slot reconciliation, and Kiosk redemption drops
  • Collecting gaming device drop boxes from sports wagering kiosks
  • Performed daily balancing activities to ensure accuracy of funds on hand
  • Analyzed discrepancies between actual counts and expected totals quickly and accurately
  • Ensured compliance with relevant regulations governing the safe handling of money
  • Managed multiple tasks simultaneously while maintaining attention to detail
  • Collaborated closely with team members to ensure timely completion of tasks.

Gift Shop Associate

Station Casinos- Santa Fe Station
Las Vegas, NV
10.2015 - 04.2016
  • Communicated effectively with customers regarding their needs or concerns
  • Ensured compliance with safety regulations in accordance with local laws
  • Demonstrated excellent customer service skills to ensure a positive shopping experience
  • Organized inventory shelves for easy access to merchandise
  • Restocked shelves according to inventory levels while adhering to company standards
  • Performed daily opening and closing procedures with accuracy and efficiency.

Education

Bachelor of Science (B.S.) in Elementary Education -

College of Immaculate Conception
06.1996

Contact - Skills

  • Guest Satisfaction
  • Cash Handling
  • Maintaining Detailed Records
  • Drawer Reconciliation
  • Team Player
  • Computer Skills
  • Company Policy Adherence
  • Guest Services
  • Company Guidelines

References

References available upon request

Timeline

Guest Slot Ambassador

Palace Station Casino
11.2023 - Current

Lead Count Team Attendant

Red Rock Casino
04.2016 - 11.2023

Gift Shop Associate

Station Casinos- Santa Fe Station
10.2015 - 04.2016

Bachelor of Science (B.S.) in Elementary Education -

College of Immaculate Conception

Similar Profiles

CREATE PROFILE
ROWENA RAMOS