Rowland Kavila
Katy
Summary
Dynamic Online Personal Shopper with a proven track record at Walmart, excelling in customer service and product selection. Leveraged strong communication and problem-solving skills to enhance customer satisfaction and streamline order fulfillment. Recognized for training new staff and implementing strategies that improved team productivity and operational efficiency.
Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities.
Versatile team member offering over 4 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Online Personal Shopper
Walmart
05.2022 - Current
- Enhanced customer satisfaction by providing tailored product recommendations based on individual preferences.
- Streamlined order fulfillment process, ensuring timely delivery of groceries and essential items.
- Utilized inventory management systems to track stock levels and assist in restocking efforts.
- Collaborated with team members to improve shopping experience through effective communication and support.
- Resolved customer inquiries promptly, contributing to a positive shopping environment.
- Trained new personal shoppers on best practices for customer engagement and efficient order processing.
- Analyzed customer feedback to refine service offerings and enhance overall satisfaction rates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Online Personal Shopper Management
Walmart
03.2024 - 08.2024
- Curated personalized shopping experiences based on customer preferences and feedback.
- Utilized Walmart's online platform to manage orders efficiently and accurately.
- Enhanced customer satisfaction through responsive communication and problem-solving skills.
- Collaborated with team members to streamline inventory management processes.
- Developed and implemented operational strategies to enhance team productivity.
- Streamlined processes for project management, improving workflow efficiency.
- Led cross-functional teams to achieve departmental goals and objectives.
- Fostered a collaborative work environment by mentoring junior staff members.
Cart Attendant
Walmart
12.2021 - 05.2022
- Collected and organized shopping carts from parking lot to ensure optimal store accessibility.
- Assisted customers with cart retrieval, enhancing overall shopping experience.
- Monitored cart inventory levels to maintain adequate supply for customer use.
- Collaborated with store staff to streamline cart return processes and improve efficiency.
- Trained new team members on best practices for cart handling and customer service protocols.
- Conducted routine inspections of carts for damage, ensuring safety and usability standards were met.
Education
Associate of Science - Computer And Information Sciences
Houston Community College
Houston, TX05-2027
Skills
- Patience and empathy
- Customer service expertise
- Sales experience
- Product picking
- Delivery management
- Brand awareness
- Heavy lifting
- Teamwork and collaboration
- Data entry
- Advertising and marketing
Languages
English
Full Professional
Spanish
Limited Working
French
Limited Working
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Gym Workouts
- Auto Repair/Restoration
- Music
- Offering time and support to shelters for the homeless, women, and animals
- Fashion and Style
- Running
- I participate in a variety of outdoor recreational activities
- Coding and Programming
- Playing Sports
Timeline
Online Personal Shopper Management
Walmart
03.2024 - 08.2024
Online Personal Shopper
Walmart
05.2022 - Current
Cart Attendant
Walmart
12.2021 - 05.2022
Associate of Science - Computer And Information Sciences
Houston Community College