Rowland Williams
Apple Valley,CA
Summary
Dynamic facilitator and seasoned Senior Computer Field Technician with a proven track record at Retail Management System. Excelled in strategic planning and facilitation techniques, enhancing team performance and system reliability. Skilled in fostering inclusivity and delivering exceptional customer service, significantly improving engagement and operational efficiency.
Personable and resourceful individual with knack for fostering positive group dynamics and effective communication. Possesses foundational knowledge in group facilitation techniques and conflict resolution, coupled with strong organizational and time-management skills. Committed to driving collaborative success and empowering participants to achieve their goals.
Empathetic individual with more than [Number] years' working as a Group Facilitator for a [Type of Company] organization. Highly polished and professional and promoting integrity and relationship-building talents.
Knowledgeable [Desired Position] with proven ability to engage and motivate groups in diverse settings. Facilitated numerous successful workshops, ensuring participants gained valuable insights and skills. Demonstrated strong communication and organizational skills to enhance learning experiences.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Facilitator
ALL OUT BULLY
10.2020 - 08.2024
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
- Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
- Identified areas in need of improvement and implemented solutions.
Caregiver
Volunteering
03.2002 - 06.2019
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Senior Computer Field Technician
Retail Management System
03.2007 - 10.2012
- Provided exceptional customer service through clear communication, prompt response times, and tailored support plans.
- Exceeded client expectations with proactive identification of potential issues before they became major concerns or caused disruptions in service delivery.
- Maintained accurate documentation of all service calls, repairs, and installations for future reference.
- Established strong working relationships with clients through consistent follow-up communication after each service call to confirm resolution of their concerns.
- Installed, repaired, and maintained front lane and back office printers, touch screen keyboards, electronic cash drawers, monitors, and POS systems.
- Implemented preventative maintenance measures to prolong the life of hardware components, resulting in reduced equipment failure rates and increased system reliability.
- Tested new software and hardware prior to deployment.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Enacted successful repairs by applying technical skills and operations knowledge.
- Calibrated new and existing equipment for optimal performance.
- Communicated with customers to provide updates, gather information and resolve issues.
- Increased overall productivity by performing regular maintenance tasks to ensure optimal system performance.
- Trained junior technicians on industry best practices, fostering a collaborative work environment that promoted continuous learning and improvement.
Caregiver
IHSS
02.2005 - 06.2011
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Education
MCP - Computer Technology
Computer Education Insitute
Carson, CA11-2003
Associate of Arts - Administration Of Justice
El Camino College
Torrance, CA08-1986
Skills
- Strategic planning
- Facilitation techniques
- Staff management
- Community outreach
- Inclusivity
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
Certification
- Elder Care Mediator Certification – Eldercare Mediator Network.
Timeline
Facilitator
ALL OUT BULLY
10.2020 - 08.2024
Senior Computer Field Technician
Retail Management System
03.2007 - 10.2012
Caregiver
IHSS
02.2005 - 06.2011
Caregiver
Volunteering
03.2002 - 06.2019
MCP - Computer Technology
Computer Education Insitute
Associate of Arts - Administration Of Justice
El Camino College
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