Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

ROWSHAN ARA CHOWDHURY

Ground service operations.
Alexandria,VA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Airlines industry. Solid team player with checking counter, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, safety and security. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Ground Operations

AIR ASTRA .
03.2022 - 02.2024
  • Maintained safety and security of ramp at all times.
  • Checked customer safety during boarding and deplaning.
  • Communicated constantly with Flight Crew personnel and other ground personnel
  • Assigned for courteous, prompt, accurate and careful handling of customer baggage, airfreight and COMAT
  • Maintained clear communication between ground staff, flight crew, and other airport personnel to ensure smooth gate operations.
  • Coordinated with airlines, ground handlers and other service providers to maintain consistent service standards across all aspects of airport operations.
  • Supported smooth ground operations by troubleshooting and resolving critical production issues in a timely manner.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Delivered prompt service to prioritize customer needs.
  • Maintained IATA and ICAO up-to-date rules and regulation.

Ground Operations

Regent Airways
03.2011 - 10.2021
  • Issued boarding passes.
  • Assisted passengers and checked flight tickets at entrance gate when boarding or disembarking airplane: examined passenger ticket to ensure that passengers have correct flight or seat.
  • Directed passengers to correct boarding area using passenger manifest, seating chart and flight schedules.
  • Opened gate and allowed passengers to board airplane.
  • Supported colleagues during busy periods by providing assistance in other areas of airport operations as needed.
  • Maintained smooth airport operations through diligent monitoring of weather conditions and timely updates to relevant parties.
  • Managed emergency situations effectively, resulting in minimal impact on airport operations and passenger experience.
  • Exhibited excellent problem-solving abilities when faced with complex issues related to airport security operations.
  • Improved airport operations efficiency by coordinating and communicating effectively with various departments.
  • Checked customer safety during boarding and deplaning.
  • Coordinated with the airline operation regarding incoming and outgoing flight.
  • Maintained safety and security of ramp at all times.

Education

MBA - Human Resources Management

EAST DELTA UNIVERSITY
EAST NASIRABAD, KHULSH CHATTAGRAM
02.2011

Bachelor of Arts - Language Arts Education

MOHILA COLLEGE, ENAYET BAZAR CHITTAGONG
ENAYET BAZAR CHITTAGONG
09.2008

High School Diploma -

GIRLS COLLEGE,CHITTAGONG
ENAYET BAZAR CHITTAGON.
02.2003

High School Diploma -

St, SCHOLASTICA GIRL'S HIGH SCHOOL.
CHITTAGONG
07.2001

Skills

  • Ability to work under stressful situations and tight time constraints
  • Profound ability to fluently read, write, speak and understand English
  • Excellent oral and written communication skills/
  • Can oversee the checking counter and make sure everything runs smoothly
  • Effectively communicate with other departments to troubleshoot any issues
  • Highly organized and have the ability to coordinate pilots, ground operation team and cabin crew
  • Can work within deadlines and meet them consistently
  • Ground Operations Supervision

Certification

  • DGR Certificate, Regent Airways. 2015
  • Weight & Balance ,Regent Airways.2016
  • Weight & Balance ,Regent Airways.2018
  • Basic Ground Service Course, Airastra .2022
  • Basic Aviation Security course,Airastra.2022
  • Dangerous goods regulation, Airasta.2022
  • Ramp Safety Course, Airastra.2022
  • Weight & balance course. Airastra .2022

Additional Information

Achieved Best team leader .

Promoted as a assistant Manager.

Perfect attendance and punctuality.

Personal information.

Name: Rowshan Ara Chowdhury.

Father's Name: Late Baktayer Hossain Chowdhury.

Spouse Name: Rumman Karim Chowdhury.

Date of Birth:2nd December,1984

Nationality:Bangladeshi.



Timeline

Ground Operations

AIR ASTRA .
03.2022 - 02.2024

Ground Operations

Regent Airways
03.2011 - 10.2021

MBA - Human Resources Management

EAST DELTA UNIVERSITY

Bachelor of Arts - Language Arts Education

MOHILA COLLEGE, ENAYET BAZAR CHITTAGONG

High School Diploma -

GIRLS COLLEGE,CHITTAGONG

High School Diploma -

St, SCHOLASTICA GIRL'S HIGH SCHOOL.

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ROWSHAN ARA CHOWDHURYGround service operations.