Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
References
Timeline
Generic

Roxaine Onyekakeyah

Cleveland

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience

Work History

Transportation Security Officer

Transportation Security Administration (DHS)
Victoria
05.2024 - 04.2025
  • Screen passengers and baggage, ensuring TSA compliance and safety with advanced protocols.
  • Identify security threats using X-ray and inspections, safeguarding sterile areas effectively.
  • Support passengers with special needs, balancing security adherence, and positive interactions.

Behavioral technician

Action Behavior Center-ABA Therapy
Kingwood
09.2023 - 10.2023
  • Provided individualized ABA therapy support to children with autism, tasks include, intervention plans and tracking progress through detailed documentation.
  • Strong partnership with BCBA specialists to deliver evidence-based behavioral interventions while maintaining session notes and progress reports.
  • Coordinated with multidisciplinary teams to apply behavior modification strategies, aiming to help clients reach milestones while under supervision from BCBA.

Patient Care Assistant

Houston Methodist Hospital
Willowbrook
09.2021 - 04.2022
  • Deliver quality patient care in COVID-19 unit, enhancing outcomes through precise procedures.
  • Quickly address emergencies with critical thinking, ensuring patient safety and care continuity.
  • Communicate effectively in fast-paced settings, fostering strong patient-nurse relationships.

Education

Patient Care Technician -

Lone Star Community College
Houston, TX
08-2021

GED -

T.E.A.
Houston,TX
07-2015

Skills

  • Patient care
  • Special Needs Support
  • Safety Awareness
  • Crisis Intervention
  • Team Collaboration
  • Phlebotomy
  • Communication
  • Regulatory Compliance
  • Skillful
  • Experienced
  • Food preparation expertise
  • Money handling
  • Quality assurance and control
  • Reliable team worker

Personal Information

Title: customer service associate

Accomplishments

  • Employee of the month 2017 @ Target-Flex Fulfillment

References

References available upon request.

Timeline

Transportation Security Officer

Transportation Security Administration (DHS)
05.2024 - 04.2025

Behavioral technician

Action Behavior Center-ABA Therapy
09.2023 - 10.2023

Patient Care Assistant

Houston Methodist Hospital
09.2021 - 04.2022

Patient Care Technician -

Lone Star Community College

GED -

T.E.A.

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