Roxana Cosentino
Roslyn,NY
Summary
Dedicated dental receptionist with a proven track record in enhancing patient satisfaction and streamlining office operations. Strong multitasking abilities and attention to detail ensure efficient scheduling and effective communication.
Overview
23
23
years of professional experience
1
1
Language
Work History
Dental Receptionist
Dr. Peter Ickowicz
Williston Park, NY
08.2025 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Expedited appointment scheduling through effective utilization of office management software systems.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Reduced no-show rates through timely and effective appointment reminders and confirmations.
Dental Receptionist
Broadway Dental
Hicksville, NY
05.2024 - Current
- Managed patient scheduling and appointment confirmations, enhancing office efficiency and patient flow.
- Coordinated insurance verification processes, ensuring accuracy in billing and minimizing claim denials.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Helped patients complete necessary medical forms and documentation.
- Implemented improved patient check-in procedures, reducing wait times and increasing overall satisfaction.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Reduced no-show rates through timely and effective appointment reminders and confirmations.
Customer Service Sales Representative
Visionworldalbertson
Albertson, NY
03.2023 - Current
- Assisted customers in selecting products, enhancing overall shopping experience.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints, ensuring satisfaction and loyalty.
- Maintained product knowledge to effectively recommend solutions tailored to customer needs.
- Trained new staff on customer service protocols and sales techniques, fostering a cohesive team environment.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Addressed and resolved billing inquiries, ensuring customer satisfaction with account management.
- Managed high volume of customer calls, maintaining calm and professional demeanor.
Dental Office Manager
Dr. Sam Cosentino
Corona, NY
10.2003 - 03.2022
- Managed daily office operations, ensuring efficient patient flow and scheduling.
- Developed and implemented office policies that improved workflow efficiency.
- Trained and mentored staff on administrative procedures and patient management systems.
- Oversaw financial transactions, including billing, collections, and insurance processing.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
Education
No Degree - Business Administration And Management
Queensborough Community College
Oakland Gardens, NYSkills
- Phone and email etiquette
- Dental terminology
- Excellent multitasking capability
- Appointment scheduling
- Punctual and reliable
- Patient relations
- Administrative support
- Spanish fluency
- Friendly and outgoing
Languages
Spanish
Native or Bilingual
Timeline
Dental Receptionist
Dr. Peter Ickowicz
08.2025 - Current
Dental Receptionist
Broadway Dental
05.2024 - Current
Customer Service Sales Representative
Visionworldalbertson
03.2023 - Current
Dental Office Manager
Dr. Sam Cosentino
10.2003 - 03.2022
No Degree - Business Administration And Management
Queensborough Community College