Roxana Boanfa
Hortonville
Summary
Dynamic server and bartender with exceptional customer service skills, adept at cash handling and guest engagement. Proven ability to thrive in high-pressure environments while ensuring customer satisfaction.
Overview
6
6
years of professional experience
Work History
Server/Bartender
Kitchen
West Palm Beach, FL
10.2022 - Current
- Managed customer orders efficiently, ensuring timely service and satisfaction.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Collaborated with kitchen staff to streamline food preparation processes for improved service flow.
Server/bartender
Dopo Argento
Southampton, NY
05.2022 - 10.2022
- Assisted in training new servers on menu items, service standards, and operational procedures.
- Managed cash register operations, ensuring accurate handling of payments and transactions.
- Monitored inventory levels to assist in supply ordering, reducing waste and ensuring stock availability.
Server
Trevini
Palm Beach, FL
10.2021 - 04.2022
- Maintained inventory of supplies, ensuring availability for seamless operations.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server/bartender
Dopo Argento
Southampton, NY
05.2021 - 09.2021
- Delivered exceptional customer service by ensuring timely order fulfillment and addressing guest inquiries.
- Collaborated with kitchen staff to streamline food delivery processes, enhancing overall dining experience.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Server
Trevini Ristorante
Palm Beach, FL
10.2020 - 04.2021
- Adapted quickly to changing situations, demonstrating flexibility during peak hours.
- Trained new team members on service standards and operational protocols.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Le Charlot
Southampton, NY
06.2020 - 09.2020
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in menu knowledge, effectively communicating daily specials to patrons.
- Collaborated with kitchen staff to coordinate timely food delivery.
- Processed payments accurately while handling cash and credit transactions.
Server
Sant Ambroeus
Palm Beach, FL
01.2020 - 06.2020
- Prepared and served a variety of coffee beverages according to customer preferences.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Assisted customers with menu selections, providing recommendations based on their tastes.
- Handled cash transactions accurately while processing payments efficiently.
- Collaborated with team members to streamline service during peak hours for improved customer satisfaction.
Education
Master of Science - Physical Therapy
University Of Medicine And Pharmacy
RomaniaSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Team player
- Work well under pressure
- Organizing
- Adaptability
- Creativity
- Empathy
- Video editing
Languages
Italian
Full Professional
Timeline
Server/Bartender
Kitchen
10.2022 - Current
Server/bartender
Dopo Argento
05.2022 - 10.2022
Server
Trevini
10.2021 - 04.2022
Server/bartender
Dopo Argento
05.2021 - 09.2021
Server
Trevini Ristorante
10.2020 - 04.2021
Server
Le Charlot
06.2020 - 09.2020
Server
Sant Ambroeus
01.2020 - 06.2020
Master of Science - Physical Therapy
University Of Medicine And Pharmacy