Roxana Boyer
St. George,UT
Summary
Results-driven customer service representative with expertise in complaint resolution and product education. Adept at fostering customer relationships and enhancing satisfaction through effective problem-solving and communication.
Overview
2
2
Languages
16
16
years of professional experience
Work History
Customer service Representative
Doterra Essential Oils
Pleasant Grove, Utah
04.2019 - 09.2026
- Provided customer support via phone, email, and chat for essential oil inquiries.
- Resolved customer complaints through effective communication and practical problem-solving.
- Guided customers through product inquiries and order processing.
- Ensured high customer satisfaction by addressing issues with knowledgeable and friendly service.
- Educated clients on essential oil benefits, applications, and safe usage methods.
Costumer service
UVU Library
Orem, Utah
01.2011 - 12.2012
- Provided excellent customer service to all guests.
- Provided quality customer service with a friendly attitude.
- Greeted customers and provided customer service support.
Education
High School Diploma -
Nicolas Copernico
Lima12-1989
Skills
- Customer relationship management
- Client engagement
- Client support
- Product training
- Essential oil education
- Order processing
- Refund processing
- Issue resolution
- Telephone communication
- CRM software
- Sales optimization
- Critical thinking
- Adaptive problem solving
- Microsoft outlook
- Product marketing
Languages
Spanish
Professional
English
Elementary
Accomplishments
- Top Upsell
- Employed of the month
Timeline
Customer service Representative
Doterra Essential Oils
04.2019 - 09.2026
Costumer service
UVU Library
01.2011 - 12.2012
High School Diploma -
Nicolas Copernico