Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ROXANA GALLO MENDOZA

Miami

Summary

2 years of experience with customer service in the fast food industry as a crew member. Have used Powerpoint, photoshop, abode, word. Being organized is a very strong suit of mine. I demonstrate great communication skills and ability to work independently. Very hard working. Able to learn quickly and handle being in fast-paced situations. I love helping people and taking care of them, this is why I am currently going to school to become a nurse! Authorized to work in the US for any employer

Overview

6
6
years of professional experience

Work History

Guest Services Receptionist

ELEMENT MIAMI BRICKELL HOTEL
04.2024 - Current
  • Played an integral role in improving overall hotel ratings by consistently providing exceptional service and addressing guest needs promptly.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
  • Collaborated with housekeeping and maintenance teams to address guest concerns and maintain room quality standards.
  • Strengthened relationships with repeat customers through attentive service and recognition of their preferences.
  • Assisted guests with special requests, ensuring a personalized and memorable stay at the hotel.
  • Maintained accurate financial records by reconciling daily transactions and preparing nightly reports.
  • Kept accounts in balance and ran daily reports to verify totals.

CHECK IN AGENT

Port Of Miami
11.2023 - 04.2024
  • Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
  • Verified passport and visa validity for international cruises, adhering to strict immigration requirements and regulations.
  • Maintained detailed knowledge of seaport policies and procedures to ensure seamless operations.
  • checked in travelers
  • Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
  • Facilitated smooth boarding processes by guiding passengers towards designated gates efficiently.
  • Sold, printed, and issued tickets to guests.

HOSTESS

True Food Kitchen
05.2022 - 11.2023
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
  • Answered customer questions about hours, seating, and menu information
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest

SERVER/BARTENDER/TO-GO SPECIALIST

Chili's
11.2020 - 05.2022
  • Started off as a to go special, worked my way up from there! served guests with welcoming service
  • Took food orders and delivered food to the table in a timely manner
  • Always with a nice smile on my face and giving my all

CREW MEMBER

Mcdonald's
11.2018 - 03.2020
  • Received employee of the month
  • Took drive thru orders for customers
  • Made their customized drink order
  • Gave excellent service
  • Listened and solved any issues for the customer

Education

G Holmes Braddock Senior High School

Associate of Science - Nursing

Miami Dade College
Miami, FL
05.2026

Skills

  • Teamwork
  • Communication
  • Creativity
  • Food Safety
  • Adobe Photoshop
  • Food Industry
  • Bartending
  • Food Preparation
  • Host/Hostess
  • Busser
  • Servsafe

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Guest Services Receptionist

ELEMENT MIAMI BRICKELL HOTEL
04.2024 - Current

CHECK IN AGENT

Port Of Miami
11.2023 - 04.2024

HOSTESS

True Food Kitchen
05.2022 - 11.2023

SERVER/BARTENDER/TO-GO SPECIALIST

Chili's
11.2020 - 05.2022

CREW MEMBER

Mcdonald's
11.2018 - 03.2020

Associate of Science - Nursing

Miami Dade College

G Holmes Braddock Senior High School

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ROXANA GALLO MENDOZA